Director of Guest Experience
3 weeks ago
Director Of Guest ExperienceJob Purpose or Objective(s): The Director of Guest Experience is responsible for leading efforts to enhance service standards, guest satisfaction, and brand alignment across all Choctaw Nation properties. This role champions the guest experience vision, implements feedback-driven improvements, and collaborates cross-functionally to ensure consistent, high-quality service. The Director manages short- to mid-term guest experience strategies, oversees data-driven performance initiatives, and fosters a culture of service excellence aligned with the Nation's core values.Primary Tasks:Champion the guest experience strategy across departments, ensuring alignment with the organization's brand standards and long-term service objectives.Collaborate with leaders across all 10 counties to implement guest experience strategies that drive consistency, service improvements, and operational excellence.Lead the development and delivery of guest experience training programs, ensuring they reflect brand values and are integrated into broader organizational training initiatives.Oversee guest feedback collection and insights processes, including surveys and commentary tools; translate results into action plans and service recommendations.Represent the guest perspective in internal planning discussions related to events, new offerings, facility updates, and service enhancements.Identify, communicate, and implement service improvement opportunities, partnering with operators to share best practices and measure impact.Manage communication tools and SOP documentation to ensure consistency and accuracy across properties, including periodic regional check-ins and updates.Lead and develop the Guest Experience team, providing coaching, performance management, and ongoing professional development.Monitor and report on key performance indicators (KPIs) related to guest satisfaction, loyalty, and service standards to inform leadership decisions.Perform other responsibilities as assigned.Requirements:Bachelor's degree in business, hospitality, or related or an equivalent combination of education and experienceProficiency in Microsoft Excel and Power BI, with demonstrated experience in building dashboards and presenting data-driven recommendationsExperience contributing to and executing departmental or organizational strategic plansWorking knowledge of process improvement tools such as Process Mapping, Development Plans, Root Cause Analysis, and Six Sigma methodologiesProven ability to collaborate with cross-functional leadership to support enterprise goals through data-informed service strategiesSix (6) years of directly related experience
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Durant, United States Choctaw Casinos & Resorts Full timeWaterpark and Pool Operations Director – Durant Casino Job Purpose or Objective(s): Develop and implement attraction and brand-wide strategies that deliver products and services to exceed the needs and expectations of guests, in a safe, secure, and enjoyable environment. Operate indoor/outdoor pools and waterpark, to include guest experience, pool Food and...
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Durant, Iowa, United States Choctaw Nation of Oklahoma Full time$17.50 Hourly Shifts will vary.Job Purpose or Objective(s): The VIP Representative will coordinate and perform any services related to a VIP Guest, including booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with concierge...
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Licensed Massage Therapist
13 hours ago
Durant, OK, United States Choctaw Nation of Oklahoma Full timeJob DescriptionAverage Rate: $40.00/hour - includes: Tax, Commission, & Tips (this is an average rate and is not guaranteed) | Part-Time | Flexible Schedule neededJob Summary: You will perform services that meet the established guidelines for that type of service offering and that exceed guest expectations. You will report to the Spa Director. Ensure the...
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Licensed Massage Therapist
6 days ago
Durant, OK, United States Choctaw Nation of Oklahoma Full timeJob DescriptionAverage Rate: $40.00/hour - includes: Tax, Commission, & Tips (this is an average rate and is not guaranteed) | Part-Time | Flexible Schedule neededJob Summary: You will perform services that meet the established guidelines for that type of service offering and that exceed guest expectations. You will report to the Spa Director. Ensure the...
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Licensed Massage Therapist
2 weeks ago
Durant, OK, United States Choctaw Nation of Oklahoma Full timeJob DescriptionAverage Rate: $40.00/hour - includes: Tax, Commission, & Tips (this is an average rate and is not guaranteed) | Part-Time | Flexible Schedule neededJob Summary: You will perform services that meet the established guidelines for that type of service offering and that exceed guest expectations. You will report to the Spa Director. Ensure the...
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Licensed Massage Therapist
1 week ago
Durant, OK, United States Choctaw Nation of Oklahoma Full timeJob DescriptionAverage Rate: $40.00/hour - includes: Tax, Commission, & Tips (this is an average rate and is not guaranteed) | Part-Time | Flexible Schedule neededJob Summary: You will perform services that meet the established guidelines for that type of service offering and that exceed guest expectations. You will report to the Spa Director. Ensure the...
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Durant, Oklahoma, United States Choctaw Nation of Oklahoma Full timeDescription$17.50 Hourly Shifts will vary.Job Purpose or Objective(s): The VIP Representative will coordinate and perform any services related to a VIP Guest, including booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with...
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Art Director Commerce Creative Services
7 days ago
Durant, Iowa, United States Choctaw Nation of Oklahoma Full time $89,000 - $94,000Pay Range: $89,000.00-$94,000.00 Hybrid Schedule of 40% On-Site (Durant, OK) and 60% Remote| Monday-Friday 8:00 AM-5:00 PM | Labor Day Holiday and Some Weekend EventsJob Purpose or Objective: The art director manages a creative initiative from start to finish, guiding a creative team in the conception, design, and execution of marketing materials. You will...
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Database Marketing Manager
3 days ago
Durant, Oklahoma, United States Choctaw Nation of Oklahoma Full timeJob Purpose or Objective(s): As the Database Marketing Manager, you will be responsible for increasing casino patronage and profitability though the execution of direct marketing campaigns using statistical database information. You will ensure all guest facing direct marketing communications are implemented and following approved timelines. The Database...
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Licensed Massage Therapist
1 week ago
Durant, United States Choctaw Nation Full timeAverage Rate: $40.00/hour - includes: Tax, Commission, & Tips | Part-Time | Flexible Schedule neededJob Summary: You will perform services that meet the established guidelines for that type of service offering and that exceed guest expectations. You will report to the Spa Director. Ensure the "Choctaw Experience" for members and guests by maintaining the...
