Veterinary Practice Manager

Practice Manager Required for Veterinary Neurology Hospital, Virginia Beach

• Are you an experienced leader with a track record of inspiring those around you to achieve great things?
• Are you someone who lives their values and contributes positively to team culture?
• Do you know your way around a set of accounts?
• Are you the sort of person who works collaboratively with others so work gets done on time?
• Does it matter to you to do meaningful work, be accountable and deliver excellence in all that you do?
• If so, please read on. We may have the job for you.

About Us

Southeast Veterinary Neurology (SEVN) is one of the United States’ largest independently and veterinarian owned neurology groups. Neurology isn’t just something we offer. We are a single-specialty practice exclusively treating diseases of the brain, spinal cord, nerves, and muscles all day, every day.

Our mission is to keep families together by providing second chances to pets with neurological disease and hope to the people who love them through compassionate neurological care to patients, empathetic service to pet parents, and humble expertise to the veterinary community.

Over the next decade, our goal is to keep 70,000 families whole, ensuring their beloved pets not only survive but thrive despite neurological disease; provide the ultimate workplace experience for our team, being known for our culture of growth, collaboration, and support; and become the undisputed leader in veterinary neurology, pushing the boundaries of our field and redefining the standards of care.

About You

You’ll be an experienced and organized manager/leader who values hard work, order and building processes that work effectively and run-on time.

You’re a thorough planner who lives by the old tailor’s rule of “measure twice, cut once”. That said, you’ll be someone who knows when it’s time to move from planning to execution and has a track record of getting your work done on time and to a high standard.

Leadership is something you are good at too. You’ll be a leader who likes to get things done, but not at any cost. Your style is collaborative and inspiring, but you are no pushover. You have the skills to engage others while holding them accountable. On your journey into leadership, authors like Patrick Lencioni, Jim Collins and Fred Kaufman have probably influenced your personal development.

You exercise and use personal judgment in selecting methods, establishing priorities and arriving at conclusions. Soundness of judgment and compliance with accepted veterinary management practices is imperative. Review of work is based on established and accepted veterinary management principles through spot checks, review of records and correspondence, as well as through demonstrated ability to resolve problems independently and handle unusual situations relating to administration, training, logistics and management of the hospital.

To that end, you’ll be an avid learner, hungry to improve. You view failure and growth as one and the same thing and have learned to minimize risk of failure, while maximizing learning opportunities in your work.

This probably means you’ve gotten some scars along the way, but these scars are worn with pride and have helped you develop, rather than hidden under a cloak of shame.

You’re also a self-starter in the right conditions. You’re not someone to wait around for someone to give you an assignment, but you also like to be sure that the work you are doing is the right work for the right reason. So, you don’t end up blasting off in the wrong direction with projects and waste valuable time and resources.

Over and above the exciting projects you get involved in, you have the ability to create systems or effectively delegate tasks to make use of the team around you and also ensure that the regular tasks get done on time and within budget.

Your experiences mean that you are able to manage the wide range of functions any business performs but HR, business administration/operations, client care and accounting are areas of particular interest and skill for you. You’re also a Tetris playing guru when it comes to creating the staff schedule and your ability to balance the books is legendary.

Candidates myst possess 5+ years of management experience and a degree in business administration. CVPM and/or an HR certification is as plus You will be proficient using Practice Management and CRM Software, Quickbooks and Office Suite.

About the Role

We're in search of a Practice Manager who thrives on taking on new challenges and has experience leading and developing teams. Your leadership will be instrumental in driving our hospital's success in both business and culture. You'll need a clear understanding of challenges that can arise in the workplace and the autonomy to address them promptly. You’ll also have a high level of business acumen to ensure financial success

Candidate Duties

As Practice Manager, you'll be empowered to make decisions swiftly and effectively. Your role includes strategic planning, company policy enforcement, and team development. It's crucial to optimize and maintain team morale and culture, staffing levels and act promptly on decisions to ensure smooth operations.

Job Duties:

You will be undertaking the following (not an exhaustive list):

• Ensure hospital operations align with company objectives.
• Manage hospital finances, including budgeting, forecasting, and expense management
• Manage and supervise the daily operations of the hospital
• Oversee and ensure staffing levels are adequate and team members are appropriately scheduled based on hospital needs.
• Promote and manage a positive team culture.
• Address any HR-related issues promptly
• Oversee and manage hospital revenue and expenses ensuring profitability is achieved.
• Handle any client escalations and ensure that all clients and their pets receive excellent service and care.
• Develop and maintain relationships with the referring veterinary community and other local industry professionals
• Oversee and manage hospital inventory to ensure adequate stock levels are maintained at all times.
• Ensure compliance with legal business obligations at all levels.
• Supervise and coordinate hospital care and maintenance, ensuring the upkeep of property, facilities, and equipment to uphold safety standards and provide a conducive environment for team, clients and patients.
• Facilitate onboarding and training for new employees.
• Conduct performance reviews and check-ins.
• Organize and lead monthly staff meetings.
• Provide mentorship and support to department heads.

Role Support:

The position will work closely with the following:

• Director of Operations
• Department of Human Resources
• Department of Education and Wellness
• Medical Director

Minimum Candidate Qualifications:

• Minimum of 5 years of experience in veterinary hospital management
• A degree in business administration or Certified Veterinary Practice Manager (CVPM) preferred
• Clinical experience preferred
• Strong leadership and communication skills
• Knowledge of veterinary medicine and procedures
• Experience in financial management and budgeting
• Proficient in Microsoft Office/Google office and veterinary management software
• Ability to work well in a fast-paced environment
• Excellent customer service and interpersonal skills
• Ability to show unbiased judgment when managing people and make fair and just recommendations in regard to personnel issues and/or disciplinary action.
• Must be able to work flexible hours, including evenings and weekends if needed.

Benefits & Salary

• Health insurance with company contribution.
• Dental insurance.
• Vision insurance.
• 401(k) program with a generous company match.
• Annual education stipend to spend on professional development
• Holiday and Paid Time Off.
• Tuition reimbursement (eligible for CVPM if not obtained yet)
• Pay starts at $70,000 annually