Project Manager

3 weeks ago

Rockville, United States GAP Solutions, Inc. Full time

Position Objective: Provide services as a Project Manager in support of the overall functions of the Office of the Director (OD), Office of Science Management and Operations (OSMO), Office of Workforce Effectiveness and Resources (OWER), Human Capital Automation Branch (HCAB) within the National Institute of Allergy and Infectious Diseases (NIAID).




Duties and Responsibilities:

This position will support the daily Human Capital Automation Branch (HCAB) operations. Support is required in the following areas:

  • Manage meeting logistics to include working with partners to identify project team members; scheduling; taking meeting minutes and distributing meeting recap communications; and tracking the completion of action items.
  • Support internal HCAB operations to include updating and maintaining internal OWER/HCAB repositories and systems (i.e., OWER project tracking system, HCAB SharePoint site, etc.)
  • Support external customer facing HCAB operations:
  • Support the triaging of HCAB Tier I helpdesk tickets.
  • Complete user access updates, as well as the updating of data and role assignments in the NIH Employee Assignment Registry (NEAR).
  • Research NIH and NIAID HR policy, coordinate with SMEs, and review requirements to inform HCAB on how best to diagnose and respond to user inquiries.
  • Interface with users to help them through the completion of standard actions in HCAB systems.
  • Update ticket tracking systems (e.g., ServiceNow) as applicable
  • Support HCAB reoccurring system usage audits
  • Export, cleanse, assemble data; run standard pivot tables to generate defined usage metrics; assist HCAB leads in communicating action items to users as needed.
  • As assigned, collect feedback on HCAB systems from our customers and stakeholders, reporting findings to designated HCAB lead.
  • Research and analyze NIH and NIAID policy and process to support HCAB in the development of new automated solutions, as well as the enhancement of existing solutions.
  • Participate in and support system user acceptance testing (UAT) and related activities (i.e., evaluating/prioritizing/consolidating tester feedback, etc.).




Basic Qualifications:

  • Bachelor’s degree in a related field is required.
  • Minimum of 5 – 7 years of experience in a related field is required.
  • Advanced knowledge and application Microsoft Office Suite SharePoint, Excel, Word, OneNote, Outlook, PowerPoint.
  • No prerequisite knowledge of NIAID-specific systems required; however, candidates should have experience in the support of HR/human capital systems from the business perspective.
  • Experience in gathering and organizing data from multiple sources in logical and/or practical ways to support retrieval and manipulation.




Minimum Qualifications:

  • Strong time management skills.
  • Ability to communicate effectively, orally and in writing, with non-technical and technical staff.
  • Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects

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