Position Title: IT Technician Location: Vienna, VA (Onsite) Clearance Requirements: None Position Status: Contract to Hire Pay Rate: $20 - $22 per hour Position Description We're seeking a detail-oriented and customer-focused IT Support Technician to join our technology operations team in Vienna, VA. In this role, you'll provide Tier 1 and Tier 2 technical support, perform hardware and software diagnostics, and ensure smooth day-to-day IT operations across devices and systems. The ideal candidate will have hands-on experience with PCs, laptops, and thin clients, as well as a strong understanding of asset management, ServiceNow (or similar ticketing systems), and user support best practices. You'll be part of a collaborative team dedicated to delivering exceptional service while maintaining accuracy and efficiency in every interaction. Key Responsibilities: Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues. Support PC, laptop, and thin client configuration, deployment, and maintenance. Accurately document issues, resolutions, and processes in ServiceNow or equivalent ticketing tools. Maintain and track IT assets through inventory management, scanning, updating, and reporting to ensure equipment availability and accuracy. Assist with employee workstation moves, including equipment setup, cable management, and teardown. Collaborate effectively within a team environment and work independently when required. Follow established procedures and contribute to improving support documentation and operational workflows. Required Skills/Education: 1-3 years of experience providing IT support or Help Desk services. Strong diagnostic and troubleshooting skills for both hardware and software. Proficiency with ServiceNow or similar IT service management (ITSM) tools. Experience with asset management, inventory tracking, and hardware deployment. Excellent organizational, communication, and time-management skills. Ability to work independently and in team-oriented environments. Associate degree in Information Technology or related field preferred; equivalent work experience accepted. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.