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IVR/PBX Developer

2 months ago

Meridian charter Township, United States TEK NINJAS Full time

Job title: IVR/PBX Developer

Location: Okemos, MI

Job Type: W2 contract



Required Skills:

Must Haves:

• Cloud-based Telephony experience – ideally Genesys Cloud, open to others

• IVR experience

• PBX, VoIP knowledge

• Object oriented programming experience – Java, should know how to write and call APIs


Additional Skills

What Will Win:

• Genesys Cloud

• Health insurance experience


Job Description:

Day to Day:

• Support road mapping for the cloud migration & the future of the solution – ideally looking for someone who has experience with multiple cloud-based systems and can provide guidance

• Support the migration effort o Writing and consuming new APIs – Java based o Design and development of complex IVR systems


Responsibilities:

Need 5+ years in the following

Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)

Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.

Knowledge of PBX architecture, telecommunication network services, and contact center systems.

Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.

Strong understanding of contact center operation, including key metrics and workforce management needs

As well as experience with management and development of speech recognition systems and grammars

Working Knowledge of Genesys Cloud is a plus.