Michigan Claim Support Assistant II

Michigan Claim Support Assistant IIProvide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and CasualtyManage diary gather proofs and assist with Collection Vendor referralsProcess collection recoveries and reportsPay expense invoicesResearch unidentified checksIssue deductibles when applicableRun searches as instructed by claim handlersRequired Qualifications (these are the minimum requirements to qualify)High School Diploma or equivalent OR Three years of experience in processing, customer service or business administrationExtensive Experience with proven success in the following:Working with P.C. software applicationsMaintaining accurate files and recordsIdentification, investigation, and resolution of complex problemsProcessing transactions and posting to appropriate accountsOrganizing and prioritize multiple tasksCommunicating effectively (oral and written)Using automated processing and computer systemsGathering data and preparing reportsAuditing records, products, and computer filesCompose routine correspondence including letters and memosKnowledge of:Claim processing functionsClaim processing systemClaim processing policy and proceduresData processing techniquesTechniques used to audit dataSkills and Ability to:Successfully complete General Claims TrainingPreferred QualificationsAdvanced Microsoft Suite Product ExperienceExperience maintaining accurate recordsGood problem resolution skillsEfficient Organization/multi-tasking skillsExcellent communication skills both oral/writtenThe ability to complete basic math skillsExperience with data entry in a professional settingClaims experience preferred, but not requiredThis role is classified as a hybrid position by ACG company standards. This position will perform daily work duties on a remote basis with any needed in office visits outlined by management. When reporting is needed, employees must travel to the ACG administrative office located in Dearborn, Michigan. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Eligible candidates must reside within 50 miles of Dearborn, Michigan.The Michigan Claim Support Assistant II will earn a competitive salary of $18.00 to $21.00 per hour with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:401k MatchMedicalDentalVisionPTOPaid HolidaysTuition ReimbursementImportant Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.