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Senior Operations Supervisor
1 month ago
Customer Driven Transportation Senior Operations SupervisorProvide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, cross docking and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary. Reviews truck runs based on location of accounts, volume, costs, customer requirements and private fleet utilization. Review daily orders for additional private fleet opportunities based on above requirements.Looking for a Customer Driven Transportation Senior Operations Supervisor professional with strong leadership skills and excellent communication skills to interact with all levels of associates within the organization. Self-motivated, with the ability to make decisions in the moment. Heavy interaction with customer within the facility. Strong interpersonal and communication skills required. Previous proven experience coaching, training, incident investigating, and developing CDL Class A drivers and multi-level team. Previous metrics experience (Example- Safety, On-time Delivery and HOS monitoring). Strong leadership skills with DOT regulations knowledge and experience. Must be a self-starter, interpersonal, professional, and approach as a team player. Strong sense of urgency/responsiveness/attention to detail is needed in the ideal fit. The Sr. Operations Supervisor provides leadership to leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.Work Schedule: Monday Friday - 9am to 6 pm (Flexibility working short staffed, assisting drivers over weekend, based on the business needs)Salary range $77,000-$85,000K performance bonus 12% maxMajor Responsibilities:People:Communicate performance standards that are specific and measurable, Interview hourly associates and provide recommendations for hire, Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed.Operations:Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control, Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations. Assist in new associate training, Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift, Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution, Complete all necessary records and reports in a timely and accurate fashion.Finance:Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Understand the relationship between decision-making and profitability, Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.Safety:Ensure day-to-day management and associate activities are in alignment with the location safety strategy, Provide associates with communication, training, feedback, and direction to ensure safe performance, Ensure compliance with all applicable regulatory agencies and company policies and procedures.Growth / Customer Experience:Understand the location-specific customer goals & objectives, Ensure the customer knows that we are committed to helping them meet their objectives, Determine areas that could benefit from Continuous Improvement efforts.Fleet/Assets:Properly plan work assignments to ensure effective use of fleet/warehouse equipment, Work with hourly associates to ensure they understand safe and efficient operation of equipment.Other projects and tasks as assigned by supervisorQualifications:2 - 4 years related functional experienceHigh School Diploma or equivalent requiredBachelors Degree preferredStrong written/oral communication and organizational skills are requiredAdvanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint requiredRegular, predictable, full attendance is an essential function of the jobWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.Physical Requirements:The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.Penske is an Equal Opportunity Employer.Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
