Director, International Casino Marketing

4 weeks ago

Las Vegas, United States MGM Resorts International Full time

MGM Resorts International Director Of International MarketingHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.The job: At MGM Resorts International, we create legendary experiences for our guests from around the world. As a Director of International Marketing, you'll play a key role in strengthening customer relationships and driving business growth by providing world-class service to our international casino guests. This role is all about combining business acumen with cultural understanding to deliver tailored, unforgettable experiences.The day-to-day:Build and maintain relationships with international casino guests, evaluating play and providing corresponding incentives such as rooms, dining, event tickets, promo chips, free play, airfare, or discounts.Manage customer reservations and trip details using VIPR/AUTOCAB, OPERA, and Patron Management systems.Partner with Casino Marketing, Marketing Executives, and property leaders to deliver seamless experiences for in-house guests.Make critical business decisions regarding customer credit lines, allowances, and comps, balancing profitability with exceptional service.Attend and host special event functions to enhance relationships and promote brand loyalty.Maintain confidentiality of guest information and ensure compliance with local laws, Title 31, and company policies.Resolve customer concerns in a professional, customer-focused manner.Travel domestically and internationally as needed to support customer relationships and business development.The ideal candidate:Fluency in English and Korean is required.3+ years of relevant experience required.Bachelors degree required.Proven ability to deliver exceptional customer service while balancing profitability.Strong interpersonal and communication skills, with the ability to effectively interact across cultures.Flexibility to work varying schedules, including weekends and holidays.Ability to maintain professionalism and composure in a fast-paced environment.Experience in a luxury resort or similar hospitality setting preferred.The perks & benefits:Prioritize your wellness, access programs crafted to nurture your mental and physical health.Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyondSavor delicious meals for free in our employee dining room.Park with easewhether you're on or off shift, it's freeFrom healthcare to financial support and generous time-off options, we've got you covered.Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

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