BellValet Supervisor

Under the direction of the Director of Guest Services the Bell/Valet Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services Door and Valet Services. This role is pivotal in providing engaging sincere personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Bell Services Supervisor will ensure that all standards procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

Whats in it for you:

• $23.23/hour tips
• Employee travel program offered discounted rates in Fairmonts and Accor worldwide
• Parking/Commuting discounts
• Medical dental vision insurance available for all fulltime colleagues and their families. Additional supplemental insurance available Free base employee only medical insurance
• 401K retirement plans with a 4% match for all colleagues
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues

Key Responsibilities:

• Maintains a high level of professionalism in all aspects of job performance.
• Ensures guests are recognized upon arrival receiving a warm greeting and appropriate assistance
• Ensures Fairmont standards procedures and practices (LQA Forbes etc.) are followed by providing the highest quality of colleague training monitoring performance and providing coaching on an ongoing basis
• Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests
• Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands
• Policies are adhered to in order to prevent damage and loss of guests belongings and hotel property.  Responsible for regular maintenance of equipment including hotel vehicle(s) bikes and bell carts
• Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
• Performs any and all other tasks which are assigned by management.

Qualifications :

• Minimum of 2 years previous experience in Valet/Bell operations.
• Supervisory experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks colleagues and guest requests
• Passion for guest service strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Proficiency in Windows XP and MS Office required
• Need a valid driving license
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

• Must be able to stand on feet throughout the shift with intermittent periods of walking;
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping fine manipulation and repetitive hand & arm movements frequently and squeezing & overhead reaching occasionally. 
• Must be able to bend squat crawl kneel push pull walk on uneven surfaces on an occasional basis;
• While primarily an indoor job must be able to walk outside in a variety of weather conditions (rain wind snow heat);
• Must be able to climb stairs occasionally both indoors and outside in a variety of weather conditions (rain wind snow heat).

Remote Work :

No

Employment Type :

Fulltime