Consumer Banker II

3 weeks ago

Cincinnati, United States Fifth Third Bancorp Full time

Consumer Banker IIMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.This role will provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone. The Consumer Banker II provides support to existing customers by enhancing their relationships in an inbound call center environment as well as supporting the banks marketing efforts.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.Essential Duties & Responsibilities:Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goalsUse of the consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutionsMaintain a well-developed, working knowledge of products, services, and processes offeredWork collaboratively with internal partners to ensure customers needs are metFollow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the BancorpOther duties as assignedMinimum Knowledge, Skills and Abilities Required:High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experienceDemonstrate ability to develop comfort level with managing customer experience and financial consultation over the phoneAbility to professionally represent Fifth Third Bank in verbal and written communicationDemonstrated ability in making sound decisionsThis position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R Questions and registration required for employment in this positionLocation -- Cincinnati, Ohio 45227Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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