Field Desktop Support Technician
4 weeks ago
TCI has an immediate need for IT Field Desktop Support Technician in Midland, TX. This is a long-term contract opportunity not available for C2C. NOTE: This position requires US Citizenship or Permanent Residence (Green Card). SUMMARY This IT Field Desktop Support Technician is responsible for providing operational and technical support for workstations in business environments located in remote offices. Work hours are typically Monday - Friday, 8 - 5 pm but candidate must be available as called upon to perform duties during off-hours on occasion as needed. Support of these 24/7 Systems may require applicant to be available to respond within 90 minutes should problems arise. RESPONSIBILITIES Responsible to provide Tier 2 onsite or remote support for installation, configuration, maintenance, and troubleshooting of all end user workstation(s) hardware, software, and peripheral devices. After hours support required at times to assist with high priority issues and requests. Prioritize and escalate customer issues to the appropriate IT Tier 3 support groups and, when necessary, coordinate with IT Field Services Smart hands to schedule on-site support visit. Support and maintenance of hardware devices to include imaging of standard and high spec desktop/laptop computers, tablets, and hand-held field devices. Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend and implement solutions in a timely manner. Resolve hardware and software problems efficiently with minimum disruption to users and coordinates hardware repairs with service vendors as merited. Collaborate with others, as an escalated level of support, to resolve major underlying technology issues which arise within project, or a product as needed. Identify opportunities to make changes in the process to eliminate outages, reduce waste, improve process and execution efficiencies, and improve communication within the team. Collaborate with all support and team members to ensure accuracy and efficiency of the inputs and outputs of the asset tracking system to other business processes. Implements, and enforces the IT Asset Management processes, policies and standards, work instructions and activities in compliance with the information technology infrastructure platforms. REQUIREMENTS 3 - 5 years of experience supporting end users and upper management on Windows and Microsoft Office Suite. 3+ years working with third party service suppliers - should include SLA and service definition functions. Experience working with remote and travel users - plans and assists with issues that come up. Subject Matter Expert in supporting and troubleshooting Windows 11, Windows 10, Office 365, Skype, Microsoft Teams, Microsoft Office suite, and IOS devices (iPad and iPhone). Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality need. Extensive support with VPN, Citrix, and Wireless Networks. Assist with phone systems, upgrades, maintenance in the Field office. Maintenance of network component inventory; printers and other hardware items. Manages installation, setup, maintenance, and troubleshooting for user workstations, software, hardware, and peripherals. Experience supporting Video conference technologies. Networking connectivity knowledge and troubleshooting. Installation and configuration of local LAN printers. Must have ability to travel to field locations. This position requires US Citizenship or Permanent Residence.
-
IT Desktop Support Technician III
3 weeks ago
Midland, United States INSPYR Solutions Full timeTitle: IT Desktop Support Technician III Location: Midland, Tx 79705 Duration: 6+ month Contract Compensation: $45- $50hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Needs reliable car + clean driving record Willing to travel 80% of the time in 3-4 hour radius 5+ years in Desktop/Field Support Job Summary: The Senior Field...
-
IT Desktop Support Technician III
6 days ago
Midland, United States INSPYR Solutions Full timeTitle: IT Desktop Support Technician III Location: Midland, Tx 79705 Duration: 6+ month Contract Compensation: $45- $50hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Needs reliable car + clean driving record Willing to travel 80% of the time in 3-4 hour radius 5+ years in Desktop/Field Support Job Summary: The Senior Field...
-
Desktop Support Technician
5 days ago
Midland, United States The Jupiter Group, Inc Full timeAbility to work effectively in fast paced service roleClean Driving RecordMicrosoft 11Microsoft end point configuration managerSCADA and control softwareWilling to travel 80% of the time in 3-4 hour radiusThe Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational...
-
Desktop Support Technician
3 days ago
Midland, United States The Jupiter Group, Inc Full timeAbility to work effectively in fast paced service roleClean Driving RecordMicrosoft 11Microsoft end point configuration managerSCADA and control softwareWilling to travel 80% of the time in 3-4 hour radiusThe Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational...
-
Desktop Support Technician
3 days ago
Midland, United States The Jupiter Group, Inc Full timeAbility to work effectively in fast paced service roleClean Driving RecordMicrosoft 11Microsoft end point configuration managerSCADA and control softwareWilling to travel 80% of the time in 3-4 hour radiusThe Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational...
-
Desktop Support Technician
4 days ago
Midland, TX, United States The Jupiter Group, Inc Full timeAbility to work effectively in fast paced service role Clean Driving Record Microsoft 11 Microsoft end point configuration manager SCADA and control software Willing to travel 80% of the time in 3-4 hour radius The Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and...
-
MIDLAND- IT Desktop Support Technician III
2 weeks ago
Midland, United States Signature Consultants Full timeRole:: Sr. Field Support SpecialistLocation :: Midland TX 79703Duration :: 12+ Months - Permanent Hire Possible Job Description: The Senior Field Support Specialist provides a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from field offices, as defined by...
-
IT Field Service Technician
3 days ago
Midland, United States A3 Solutions, Inc. Full time $20 - $21Field Service Technician/ Desktop Support:Must have printer/plotter experience.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers.Familiarity of POS (Point of Sales) systems for Retail stores (Windows...
-
IT Field Service Technician
2 weeks ago
Midland, United States A3 Solutions, Inc. Full time $18 - $20Field Service Technician/ Desktop SupportMust have printer/plotter experienceMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers.Familiarity of POS (Point of Sales) systems for Retail stores (Windows based...
-
Desktop Support
2 weeks ago
Midland, TX, United States CData Software Full timeDesktop Support Midland TX 12 months+ Provides second-line investigation and diagnosis.? Resolves and closes incidents/service requests as per the procedures & allocated timelines ? Logs relevant incident/service request details as per process in ITSM tool.? Communicates with client regarding incident progress? Ensures tickets are updated at all times until...
