Business Control Specialist

Business Control SpecialistAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.Responsibilities:Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standardsSupports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediationImplements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity effortsConducts and coordinates quality inspection reviews to enhance employee performance and control effectivenessPerforms QA activities including executing on controls, managing cases, and reporting resultsExecutes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program successSupports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reportingManagerial Responsibilities:Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.People Manager & Coach: Knows and develops team members through coaching and feedback.Financial Steward: Manages expenses and demonstrates an owner's mindset.Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.Skills:Controls ManagementIssue ManagementMonitoring, Surveillance, and TestingQuality AssuranceRisk ManagementAnalytical ThinkingAttention to DetailCritical ThinkingProblem SolvingWritten CommunicationsDecision MakingInnovative ThinkingPrioritizationRecording/Organizing InformationResearchLine of Business Job Description:Business Controls within Wealth Management Operations (WMO) provides risk governance oversight for Wealth Management Operations, inclusive of regulatory exams, inquiries, audits, and targeted risk assessments. Oversight is provided on the Wealth Management Operations audit issue portfolio, financial and non-financial regulatory reporting governance and is responsible for general ledger account maintenance, and exposure reporting. The Control Governance team within Business Control team is responsible for evaluating risk and compliance with Enterprise protocols across the WMO organizational teams and functions. The team drives consistency across exercises to ensure compliance with protocols and requests from internal and external Requestors/Auditors/Regulators. The Sr. Business Control Specialist owns the oversight of assessments, issue management, control initiatives and reviews of WMO processes and controls. These include inquiries from both internal (Global Compliance and Risk partners (GCOR and EAC)) and external (Price Waterhouse Coopers, Office of the Comptroller of the Currency, etc.) sources. The Specialist will primarily be responsible for partnering with Process Owners to vet and coordinate responses across a WMO team and partnering with the Business Control teams to execute deliverables. This role leads initiatives related to risk exercises within the organization; collaborates with team members to identify and address risk; coordinate regulatory examinations, inquiries, assessments, and audits of operational functions; mobilize and encourage team in the remediation of audit issues.Job Responsibilities:Thoughtfully collaborates with Business Controls and Operation Managers/teams to identify and address risk:Manage the audit/exam process in coordination control partners, audit, and the impacted functional areasManages various risk initiatives to ensure that organization is appropriately represented and evaluated within the broader organization.Collaborates with team members across Business Controls and WM Ops to identify and mitigate risksRequired Skills:3-5 years of prior experience in risk mitigation/roleMust possess a highly detail-oriented work ethic and self-starter attitudeStrong verbal and written communication skills across and up the organizationStrong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlinesExceptional attention to detail and the ability to hold others accountableProven ability to work and execute with minimal supervisionAbility to perform in an environment that changes periodicallyDemonstrate teamwork and strong interpersonal skillsStrong relationship management skills to build and maintain credibility and influence with support partners, leadership, and stakeholdersProven ability to provide comprehensive solutions to complex needs and/or problemsEffective PowerPoint skills with the ability to develop presentationsEffective Excel skills with the ability to create reports on a daily basisAn appetite and aptitude for reading and understanding policy and procedure documentation; applicability to processesDesired Skills:Bachelor's degreeKnowledge of Wealth Management Operational processesExperience with Exams/AuditsAbility to review data and provide analytical perspectiveAdvanced Excel and PowerPoint skillsProficient with SharePointThis position is currently located at 901 Main Street, Dallas, TX, but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.