Customer Care Representative

1 week ago

Nashville, United States Davidson Transit Organization Full time
Title: Customer Care Representative - Ticket Sales

Purpose: This position is responsible for answering telephone inquiries from the public, taking complaints, mailing schedules and other materials requested by the public.

Position reports to: Customer Service Supervisor

Hours: 9:45am- 6:45pm

Principal Duties of Job:

  1. Responsible for selling fare media to customers at the Customer Information Booth.
  2. Responsible for the completion of the reconciliation of daily sales and paperwork at the end of each scheduled shift.
  3. Providing accurate, satisfactory answers to customer inquiries and concerns regarding the agency's transit services.
  4. Provide customers with accurate and up-to-date fixed route transit information utilizing Trapeze INFO Agent Software, Google Maps, and Transit Master.
  5. Responsible for inputting customer comment entries in Trapeze COM Software that are reported via the Customer Information Booth.
  6. De-escalate situations involving dissatisfied customers, offering assistance and support.
  7. Guide customers through troubleshooting, navigating the company site or use of fare media platform and transit services.
  8. Collaborate with other Customer Care team members to improve customer service.
  9. Receive and input all Lost and Found items and enter them into Access Database.
  10. Responsible for the fulfillment and distribution of fare media mail orders processed by the Call Center Team.


The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of reasonable accommodation. Other responsibilities are those functions, which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned to the position. Employees may be required to perform any other job-related duties as requested by management.

Physical Requirements with or without reasonable accommodations:

Physical activity includes but is not limited to:

  1. sitting, standing, lifting, reaching, walking, talking, writing, carrying, grasping, holding, clarity of vision, speaking, listening.
  2. Must be able to operate office equipment, including but not limited to the telephone system, keyboarding, computer system, printer, copy machine, facsimile machine, adding machine, camera equipment, and cash register.


Other Requirements:
  1. Read schedules, maps, route guides, detour sheets, etc. and interpret information.
  2. Understand and carry out detailed written or verbal instructions.
  3. Perform arithmetic calculations.
  4. Receives and counts cash and accurately reports figures.
  5. Solve problems.
  6. Speak clearly and distinctly.
  7. Work with little supervision.
  8. Perform repetitive work.
  9. Practice good customer service skills.
  10. Meet required deadlines.
  11. Ability to work any schedule, including evenings and weekends on a regular schedule, and work overtime as needed.
  12. Respond to emergency situations (such as reporting to work early/staying late due to bad weather.)
  13. Maintains effective working relationships with all levels of employees.


Recommended Preparation for Employment:

The successful candidate will have completed high school and/or possession of a GED certificate. Experience working with the public is highly recommended, as well as, previous telephone operator experience with excellent voice quality for telephone work. Be able to acquire knowledge of Davidson County and MTA service in a reasonable time.

Classification under Fair Labor Standards Act: Non-Exempt.

DTO is an EOELearn More

  • Sales Associate

    2 weeks ago

    Nashville, Tennessee, United States Care Supply, a Colony division Full time

    About the RoleWe are seeking a highly skilled Sales Associate - Customer Service Representative to join our team at Care Supply, a Colony division. In this role, you will be responsible for delivering exceptional customer service, processing orders, and providing product expertise to existing customers.Key ResponsibilitiesCustomer Service: Communicate with...

  • Customer Care Representative

    3 days ago

    Nashville, Tennessee, United States Randstad US Full time

    We are seeking a highly skilled Customer Care Representative to join our team in Nashville, Tennessee. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving inquiries and issues promptly, and maintaining positive relationships with our customers.This is an excellent opportunity to...

  • Customer Service Representative

    3 months ago

    Nashville, United States Nashville International Airport Full time

    The Customer Service Representative (Information Center) is responsible for assisting customers at BNA. Our customer service representatives provide information on the services available at the airport and wayfinding. Other responsibilities include B Customer Service, Customer Service Representative, Representative, Operations, Retail, Information

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Ritchie Bros. Auctioneers Full time

    Here at IAA, an RB Global, Inc. company, (IAA) excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representativ Customer Service Representative, Customer Service, Representative, Customer Experience, Retail

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Ritchie Bros. Full time

    Job Description Here at IAA, an RB Global, Inc. company, (IAA) excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in...

  • Customer Service Representative

    5 days ago

    Nashville, Tennessee, United States Clarins USA, Inc. Full time

    Job Title: Part-Time Retail SalesAbout Clarins USA, Inc.:Clarins USA, Inc. is a leading skincare and makeup company with a strong commitment to innovation and customer satisfaction. Our mission is to make life more beautiful for our customers and employees.Salary Estimate: $12-$15 per hour based on experience and qualifications.Job Description:We are seeking...

  • Customer Service Representative

    3 weeks ago

    Nashville, United States Loews Hotel & Resorts Full time

    Duties. Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality and accounting best practices. Strengthens brand loyalty by providing excellent service delivery consistent with that provided by our teams at the Customer Service Representative, Customer Service, Representative, Accounting, Retail, Hotel

  • Customer Service Representative

    5 months ago

    Nashville, United States PrideStaff Full time

    We are looking for an experienced enthusiastic Customer Service Representative for a great company here in the Nashville area. Great hours and pay Customer Service Representative - Monday- Thursday 6:30am- 3:00pm. -Friday- 6:30-1:30pm. -Quick books experience preferred- will train if no experience - Outlook experience - Customer service discussing online...

  • Work at Home- Customer Care

    3 weeks ago

    Nashville, United States Cielo Asurion Full time

    Now Accepting Applications from the following States:Alabama, Georgia, Mississippi, Louisiana, and South CarolinaPlug into our pay! Top performers bring in up to $28+ per hour ($18/hour guaranteed)Make money moves with Asurion! $18 per hour is the guaranteed minimum pay. After training you will move to a Pay Per Experience model where you will get paid for...

  • Customer Service Representative

    6 months ago

    Nashville, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    1 week ago

    Nashville, United States Zeal, TN Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them...

  • Customer Service Representative

    1 week ago

    Nashville, United States Zeal, TN Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our customers and donors, educating them...

  • Senior Representative, Customer Service

    7 months ago

    Nashville, United States Cardinal Health Full time

    The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer Customer Service, Representative, Sales Representative, Senior, Order Fulfillment, Operations, Retail,...

  • Customer Service Representative

    3 months ago

    Nashville, United States American Leak Detection of Greater Nashville Full time

    The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. Benefits...

  • Customer Service Representative

    2 weeks ago

    Nashville, United States Real Floors Full time

    Real Floors is now the largest multifamily flooring provider in the country!JOB TITLE: Customer Service RepresentativeJOB TYPE: Full TimeHOURS: Monday - FridayLOCATION: Nashville, TN (On-site)COMPANY OVERVIEW:Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value...

  • Customer Service Representative

    1 week ago

    Nashville, United States Real Floors Full time

    Real Floors is now the largest multifamily flooring provider in the country!JOB TITLE: Customer Service RepresentativeJOB TYPE: Full TimeHOURS: Monday - FridayLOCATION: Nashville, TN (On-site)COMPANY OVERVIEW:Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value...

  • Customer Service Representative

    1 month ago

    Nashville, United States Real Floors Full time

    Real Floors is now the largest multifamily flooring provider in the country! JOB TITLE: Customer Service Representative JOB TYPE: Full Time HOURS: Monday - Friday LOCATION: Nashville, TN (On-site) COMPANY OVERVIEW: Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly...

  • Customer Experience Representative

    5 days ago

    Nashville, Tennessee, United States Old Navy Full time

    **Customer Experience Representative Opportunity**Are you passionate about delivering exceptional customer service and creating memorable shopping experiences? Do you have a keen eye for fashion trends and a love for working in a fast-paced retail environment? If so, we want to hear from you! As a Customer Experience Representative at Old Navy, you'll be...

  • Customer Care Representative

    2 weeks ago

    Nashville, United States RJ Young Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Major Goals and ResponsibilitiesField inbound calls in a professional manner.Respond to and resolve customer questions.Research possible solutions to customer issues.Enter incoming service and supply...

  • Customer Care Representative

    1 week ago

    Nashville, United States RJ Young Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Major Goals and ResponsibilitiesField inbound calls in a professional manner.Respond to and resolve customer questions.Research possible solutions to customer issues.Enter incoming service and supply...