Retail Store Supervisor

Retail Store SupervisorCresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.The Sunnyside* Retail Store Supervisor will support the day-to-day operations of the dispensary in accordance with state law and Company standards. This position will help to direct workflow of the staff, and regularly perform store opening and closing procedures. As a Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the company's mission to normalize, professionalize, and revolutionize cannabis.At Sunnyside, we believe the employee experience is paramount. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Dispensary Supervisor, you will have:Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback.Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals.Elevated skills in decision making, active listening and problem solving.Advanced cannabis product knowledge and industry compliance standards.Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service.Core Job Duties:Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.Respond to all employee's questions, concerns or suggestions and communicate team resource requirements to management.Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management.Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.Ensure team accountability to compliance with all company policies, procedures, state and local laws.Manage escalated customer concerns and respond to complex or nonstandard product questions.Investigate any cash, POS or product discrepancies and escalate/record appropriately.Troubleshoot technical issues or glitches in POS system.Verify inventory counts and cash deposit totals; reconcile any discrepancies.Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)Ability to walk or stand for extended periods of timeRequired Experience, Education, and Skills:High School Diploma or equivalent3 - 5 years' experience in customer service1+ year experience leading or mentoring a team; cannabis experience preferredExcellent customer service skillsDemonstrated ability to learn and apply technical and product-related information in a professional consultative mannerExcellent communication, interpersonal, and persuasive skillsBenefitsCresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.Pay Range$20.50 - $20.50 USDAdditional RequirementsMust be 21 years of age or older to applyMust comply with all legal or company regulations for working in the industryCresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.