Client Success Operations Associate

Client Success Operations AssociateAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.Broadridge is hiring We're seeking a Client Success Operations Associate to join our Virtual Shareholder Meetings team You will be responsible for learning and supporting our growing suite of value-added products. The initial role will focus on operational work related to Virtual Shareholder Meetings. You will work within a team to manage several operational functions for the VSM process, focused on guiding internal clients, coordinating with external vendors, and adhering to defined processes, while maintaining high quality and managing expectations, ensuring success and driving world class service.Responsibilities:Research and respond in a timely manner to SMS event manager queriesAct as a client-advocate, interfacing between multiple departments to deliver high-quality resultsAttend training for a variety of internal applications, used to manage processingCoordinate training sessions for internal stakeholdersDisplay successful time management skills with strong ability to multi-taskMonitor the effectiveness of systems, policies, and procedures, making appropriate recommendations on process improvements, to ensure daily operations are efficientCoordinate and conduct testing for process enhancementsWork collectively within a team environment while also managing individual deliverablesMaintain a demeanor of professionalism with all internal and external contactsTake part in pre & post-production testing of enhancements, working with systems and internal departments to meet install deadlinesManage off-season projects from initiation through final completionQualifications:Strong use of MS Office suite of productsExtremely detail oriented, ability to multi-task and excellent follow-up skillsBrokerage or back-office industry knowledge helpfulWeb Development (HTML, CSS) experience- preferredAdobe Acrobat- preferredCompensation Range: The salary range for this position is between $25/hr - $28/hr. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyone's unique perspective.As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.