Axelon Services Corporation | Patient Services Rep IL
11 hours ago
Polite and efficient handling of department telephone calls
Identifying and collecting patient demographic information
Scheduling appointments in a centralized system, using scripted language and adhering to AIDET
service standards
Proactively preventing issues with patient visits, double-checking test types, preps required, and
verifying time and location
Communicating information to patients regarding physician referrals, insurance referrals, and
consultations
Proactively obtaining email addresses and enrolling patients in the Patient Portal
Interacting with hospital departments and physician's offices to schedule and direct patients
Utilizing online order retrieval systems to verify or print patient orders
Reaching out to patients to schedule appointments
Requesting interpreter services when necessary
Understanding and collecting minimum data sets required for registration
Analyzing account activity, identifying problems, and initiating resolutions
Completing check-in and check-out processes, including confirming identity, offering MyChart
enrollment, obtaining signatures, and collecting co-pays
Responding to questions and concerns, and notifying Team Leads or Operations Coordinators of
extraordinary issues
Evaluating procedures and suggesting improvements to enhance customer service and
operational efficiency
The Patient Services Representative verifies insurance eligibility, facilitates pre-authorization of diagnostic exams, and ensures that outpatient procedures have valid ICD-9 codes and meet medical necessity standards for Medicare patients.
Additional responsibilities include:
Informing patients of issues with securing financial accounts
Completing out-of-pocket estimations as requested by patients
Providing a professional and constructive environment for communication across units and
departments
Resolving operational issues and attending intra/interdepartmental meetings
Providing training and education as needed
Participating in departmental quality improvement activities
Providing ideas and suggestions for process improvements within the department
The Pre-Service Specialist monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
Qualifications include:
High School diploma
1-2 years of customer service experience
Proficient in typing
Preferred qualifications include:
Bachelor's degree
Healthcare Finance and/or Healthcare Insurance Knowledge
Experience in a healthcare setting, especially patient scheduling and/or registration
Coding Certification
Certified Healthcare Associate Designation (NAHAM)
Shift: Day 5x8-Hour (07:15 - 15:45)
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chicago, United States Axelon Services Corporation Full time259 E. Erie Street, Chicago, IL, 60611 Polite and efficient handling of department telephone calls Identifying and collecting patient demographic information Scheduling appointments in a centralized system, using scripted language and adhering to AIDET service standards Proactively preventing issues with patient visits, double-checking test types, preps...
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chicago, United States Axelon Services Corporation Full time40 hours per week, 5/8 hour shifts. Every other weekend rotation. This position will cross-train on patient care unit providing daily cleaning of patient rooms, ancillary rooms, public washrooms and checkout cleans, as well as trash detail and floor work 251 E. Huron St., Chicago, IL, 60611
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Axelon Services Corporation | Warehouse Associate IL
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Axelon Services Corporation | Housekeeper IL
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west chicago, United States Axelon Services Corporation Full timeCompliance Engineer II REMOTE 6-Months Pay $52/hr This is a part-time or full-time position work with some scheduling flexibility. The position allows for either on-site (West Chicago, IL; Granville, OH; Toledo, OH; Dickson, TN or Colfax, NC) or working remotely. This position may require up to 25% domestic travel. Candidate needs experience in testing...
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chicago, United States Axelon Services Corporation Full timeSunday-Thursday (Sunday hours will be 8am-4:30pm) The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will...
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chicago, United States Axelon Services Corporation Full timeThe Financial Affairs Coordinator provides financial support to the Student Business Office (SBO) in the areas of student accounts and billing. This will include providing answers to student questions, running the daily billing process, processing student refunds, and submitting invoices to third-party. Review outstanding tuition accounts and coordinate with...
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Axelon Services Corporation | Office/Administration
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