Data Warehouse-Technical Support Lead

1 month ago


Atlanta, United States Quality IT Resourcing Full time

My direct client is seeking a highly skilled Technical Support Lead to join their data warehouse project team. In this role, you will be responsible for communicating effectively with clients, triaging tickets, coordinating with client's internal team members on ongoing activities, and contributing to solution expansion and key-development activities for enhancement. You will also be responsible for creating functional specification documents.


Permanent

Travel to client site up to 30%

USA ( Georgia)



Key Responsibilities:

  • Communicate effectively with clients on development work, ticket status, and issue resolution
  • Triage incoming tickets and prioritize issues based on severity and business impact
  • Contribute to solution expansion and key-development activities for enhancement
  • Create functional specification documents
  • Provide technical support to the team members
  • Troubleshoot and resolve technical issues related to data warehouse applications
  • Develop technical solutions for data integration, data quality, and data governance issues
  • Ensure adherence to best practices in data warehousing, ETL processes, and database development
  • Collaborate with the project manager and other team members to ensure timely and effective delivery of project milestones
  • Identify, prioritize, and escalate issues to the appropriate stakeholders as necessary
  • Stay up-to-date with emerging technologies and trends in data warehousing and analytics

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5+ years of experience in data warehousing, ETL processes, and database development
  • Strong understanding of data warehousing concepts, including dimensional modeling, ETL, data quality, and data governance
  • Hands-on experience with SQL, SSIS, SSAS, and Power BI
  • Experience with creating functional specification documents



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