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Technical Writer
3 months ago
Transcend Solutions is currently partnering with a client of ours for a Content Writer in Ridgefield Park, NJ.
Contract Duration: 12 Months
Work Location: Ridgefield Park, NJ
Schedule: Hybrid - 4 Days Onsite-M-TH
Top Skills:
Foresight - Ability to recognize how one proposed change will affect other systems and workflows.
Effective Adaptability - Able to pivot between tasks with competing priorities and maintain quality output.
Deliver Results - Ability to finish tasks and effectively communicate their changes and impacts to others.
Updating processes and workflows on content.
KEY RESPONSIBILITES/REQUIREMENTS:
• Identify and collate similar content into single sources of truth, while also improving readability and accessibility of the information.
• Hold recurring review sessions with stakeholders to ensure policies and process are up-to-date., create workflows for customers.
• Collaborate with CS operations to audit and enhance approved content for all channels of communication through customer service.
• Partner with training team to keep training current with updated content.
• Ensure compliance with law (e.g., copyright and data protection).
Requirements:
• Excellent writing and editorial skills
• Experience with basic HTML/CSS, including the ability to quickly comprehend its utilization in article structure.
• Attention to detail and ability to quickly shift focus to keep up with shifting priorities or emerging issues.
• Experience with content management systems and ticketing systems such as Jira, Confluence and Zendesk.
• Proven work experience as a Content Writer, including experience working with contract resources.
• Extensive experience with MS Office Suite.
• Good organizational and time-management skills.
• 3+ years experience working as a Content Writer.
