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Technical Training Specialist

4 months ago

Sacramento, United States LHH Full time

LHH is seeking a Technical Trainer who will be responsible for making plans, organizing, and proving advanced support for our clients tech programs. They will also be delivering member support, training, and customer service, customizes deliverables, and performs admin tasks.


Key Responsibilities:

- Admin & analytical support for company tech programs.

- Customized training delivery via various mediums.

- Offers tech/non-tech support to members & staff.

- Handles member concerns/complaints professionally.

- Builds and maintains positive member relationships.

- Creates content, conducts presentations promoting company tech.

- Represents the company at events, manning booths.

- Assists with program logistics and implementation.

- Performs admin tasks and special projects.

- Researches, analyzes, and compiles data for reports.

- Prepares and processes reports and contracts.

- Maintains files and department records.

- Interprets and applies policies and procedures.

- Operates standard office equipment.

- Seeks continual education opportunities.

- Occasional travel throughout California.

- May work occasional overtime, evenings, weekends.


Qualifications:

- Knowledge of customer service techniques.

- Understanding of marketing practices.

- Familiarity with non-profit organization structure.

- Proficiency in computer applications.

- Record-keeping principles.

- Strong communication skills.

- Ability to provide customer service.

- Adaptability to learn and train others.

- Proficiency in English language.

- Research and analytical skills.

- Project coordination abilities.

- Time management skills.

- Initiative and sound judgment.

- Ability to foster positive relationships.

-Associate degree and three years of relevant experience.