Strategic Accounts Customer Support

2 weeks ago

Germantown, United States Wisconsin Staffing Full time

Strategic Accounts Customer Support SpecialistAirgas is Hiring for a Strategic Accounts Customer Support Specialist position in Germantown, WI At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We are looking for individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Strategic Accounts Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives. Your responsibilities will include: support for customer requests which will include processing orders, generating quotes, completing emails, product research and identification. Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction. Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce. Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion. A high level of initiative, curiosity and potential to go beyond the described role as the team responsibilities evolve. Special duties as assigned.Preferred Education and Experience: High School Diploma required. Associates or Bachelors Degree preferred. 2 years of customer service/sales experience Or Minimum 2 years of relevant work experience.We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees dependents, and an Airgas Scholarship Program.

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