Franchise Manager

2 weeks ago


New York, United States Vertex Hospitality Group Full time
Vertex Hospitality Group (formerly HR Management Group, Inc.) was founded in 2016. The Managing Partners of multiple restaurant brands saw the opportunity to build an infrastructure to support the needs of building a growing national restaurant franchise organization. Vertex is a unique team of talented and experienced food service professionals and entrepreneurs who have a proven track record of success opening and managing restaurants. Each member of our team specializes in a specific area of food service operations.
Role Overview
We are looking for an enthusiastic Mandarin Speaking Franchise Manager to join our KPOT Operations Team. You will provide administrative support to be a liaison between our corporate office and the franchise partners. You will gain broad experience in the hospitality industry and build communication skills.
Responsibilities & Duties
Arrange venues and schedules for meetings between all of the individuals who will be contributing to a tasksWrite internal communications documents, including handouts and emails, to inform team members of important noticesReview materials created by others and offer suggestions for improvementEdit and approve the final versions of products, using company guidelines as a gaugePresent progress and results of tasks to management and other interested parties in person or in digital formatConduct regular analyzes of processes and procedures, making adjustments when necessaryPerform other relevant duties as requiredEstablish contact lists of collaborators and update information periodicallyCollaborate with Training Manager and Regional Manager to schedule NSO Journey TeamEnsure quality NSO for training and first few weeks of openingCreate statistic report regards to NSO and ensure majority of Stability checklist tasks are completed especially 7shift.Hand Over to VP of Operation for Regional ManagementCreate Presentation for related section in KPot Ops Leader, Biweekly Operation, and Monthly franchise call meetingIn charge of Training Facility to ensure standard operation are followedResponsible for trials of new roll out in Training Store and create statistic report based on the roll out performance.Maintain and assist Franchisee with any questions and concerns.
Qualifications
1+ years of experience working in the fieldAbility to clearly communicate, expressing requirements and expectations to a wide range of individualsExcellent written communication skills, especially in English/MandarinStrong attention to detail in evaluating the completion of various phases of a projectAnalytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvementCritical thinking and problem-solving skills essentialWillingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlinesBasic computer skills, especially email, spreadsheets, and presentation creation softwareCooperative and communicative attitude with executive staff, managers, and employees
Employee Perks/Benefits
Insurancetime offschedule30% off DiscountReimbursementand lively work environment with potential for growth
Ability to commute/relocate:Queens, NY: Reliably commute or planning to relocate before starting work (Required)
Experience:Project Management: 2 years (Preferred)Time Management: 2 years (Required)Hospitality/Franchise: 2 years (Required)

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