Desktop Support Engineer

2 weeks ago


Camden, United States firstPRO, Inc Full time

firstPRO is hiring a Desktop Engineer for our client located in Camden, NJ. This role is a 12-month contracting opportunity and has a hybrid work model. Some travel included.

Responsibilities

  • Obtain business requirements, perform initial analysis, provide budget estimation, research and propose computing solutions for implementation as well as plan and implement those solutions.
  • Responsible for developing project timeline and delivery of medium to large scale projects.
  • Identify and document business requirements and opportunities to improve end user computing.
  • Research best practices and design solutions.
  • Evaluate products both hardware/software and prepare justification and recommendations for procurement.
  • Responsible for documenting process and procedure to support end users.
  • Responsible for identifying process improvement opportunities to increase customer satisfaction rating.
  • Responsible for accurately tracking corporate assets and license compliance.
  • Testing and implementation of client and server-based applications.
  • Respond to escalated helpdesk cases submitted by the end user community for hardware and software break/fix problems.
  • Installation of end user hardware and software.
  • Dispatch and manage third party vendors for on-site support.


Skills

  • Effective troubleshooting.
  • Certifications: A Plus, Microsoft Certified Professional (MCP). Microsoft Certified Technology Profession (MCTP) a plus.
  • Experience with enterprise desktop and mobile management systems
  • Experience with Office365 a plus but not required
  • Ability to create complex software packages and distribute to end users
  • Experience with Active Directory and GPOs a plus but not required
  • Previous Scripting experience
  • Extensive SCCM experience


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