Technician

3 days ago

Carlsbad, United States Viasat Full time
About us

One team. Global challenges. Infinite opportunities. At Viasat, we‘re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We‘re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.


What you‘ll do

As a Technical Assurance Center Technician, you will be the center of communications as we coordinate the command and control of our international broadband services IP network, satellite gateway earth stations, and RF network using sophisticated systems and tools. You will be the hub for incident awareness and coordination with our DevOps teams, customer call center, and wholesale community. You will be part of a team that supports companies for which we run networks around the world. You will perform routine documented processes and coordinate dispatch and replacement of hardware to our hundreds of sites. While working with our world-class engineers, you will help implement maintenance activities such as configuration changes, hardware troubleshooting, and new equipment installs.


The day-to-day

  • Incident isolation, triage, and critical issues to DevOps engineering resources during network outage events that require coordination among multiple resources
  • Interact with physical and virtual network components in order to evaluate and/or perform fix actions when appropriate
  • Handling sophisticated single-customer issues escalated from Customer-facing support teams
  • Coordinating and dispatching vendors to our SAN, Gateway, and Core node sites to fix, or replace hardware equipment at the sites
  • Handle ticket queues and responses to external vendors and partners with strict service-level agreements
  • As a member of the Technical Assistance Center your communication, coordination, and collaboration is what maintains network and RF hardware availability for the customers
  • You are responsible for helping to ensure that service availability remains above 99%
  • As a point of contact for other ISP‘s using Viasat services you work to coordinate engineering resources for raised issues
  • Maintain site safety and procedures for our onsite work force
  • Providing Tier 2 support for our internal groups to isolate and resolve issues prior to Tier 3 support

What you‘ll need

  • 2+ years experience in a call Center/IT or NOC Ticketing Experience
  • Experience in leading others through remote fix procedures
  • Understanding of standard networking principles
  • Excellent written and communication skills
  • Experience with working with SLA‘s (Service Level Agreements)
  • Incident management or Outage event handling
  • Experience providing excellent customer service in a complex technical environment
  • Good communications skills, ability to work across various levels within an organization
  • Demonstrable ability to quickly learn and retain the knowledge of a new environment
  • Ability to do shift work

What will help you on the job

  • Radio Frequency (RF) and/or Networking experience not required but advantageous
  • Communication skills are extremely helpful, especially if attempting to work in a remote capacity.

Salary range

$29.33 - $41.83 / hourly. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $36.3 - $49.28/ hourly

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat‘s comprehensive benefit offerings that are focused on your holistic health and wellness at benefits.
EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

  • Machine Technician

    3 weeks ago

    Carlsbad, United States PrideStaff Full time

    PrideStaff is seeking an experienced Machine Technician in Carlsbad, Ca. Great Opportunity!!Position: Machine TechnicianPay Rate: $22/hrHours: Monday through Friday from 12pm-8:30pmLocation: Carlsbad, CaMachine Technician Summary:The Machine Tech is responsible for the upkeep of the routine maintenance as well as preventative maintenance on equipment and...

  • Environmental Technician

    4 weeks ago

    Carlsbad, United States Terracon Full time

    Job Summary:We are seeking an Environmental Technician to join our team at Terracon. As an Environmental Technician, you will be responsible for performing tests and sampling of environmental materials, operating field monitoring equipment, and assisting with operation and maintenance of remediation systems.Key Responsibilities:Perform basic tests as...

  • Maintenance Technician

    4 weeks ago

    Carlsbad, United States Shapell Properties, Inc. Full time

    Job Title: Maintenance TechnicianAt Shapell Properties, Inc., we are seeking a skilled Maintenance Technician to join our team. The successful candidate will have a high level of skill in general apartment maintenance and repairs.Responsibilities include, but are not limited to, providing timely and courteous daily response to resident maintenance requests,...

  • Geotechnical Field Technician

    4 weeks ago

    Carlsbad, United States National Engineering And Consulting Inc (NEC Group) Full time

    Job SummaryGeotechnical Field TechnicianAt National Engineering And Consulting Inc (NEC Group), we are seeking a highly skilled Geotechnical Field Technician to join our team in Carlsbad, CA. As a Geotechnical Field Technician, you will be responsible for conducting various field tests, collecting samples, and providing support for geotechnical...

  • Automotive Technician

    1 month ago

    Carlsbad, United States AutoNation Full time

    Job Summary: We are seeking a highly skilled Express Service Technician to join our team at AutoNation. As a key member of our service department, you will be responsible for performing vehicle maintenance work as assigned in accordance with dealer and factory standards to drive Customer loyalty.Key Responsibilities:Performing vehicle maintenance work as...

  • Production Technician CA

    5 days ago

    carlsbad, United States TalentBurst Full time

    Title: Production Technician Location: Carlsbad, CA 92010 Duration:0-6 month(s) Shift: 5:30AM - 2:00 PM PST Payrate: $20.50/hr. on W2 Description: Note: candidate will need the ability to continuously be on their feet and lifting weight intermittently but with multiple repetitions for the duration of the shift. This Production Technician will perform a...

  • Production Technician CA

    3 days ago

    Carlsbad, United States Talentburst Full time

    Title: Production TechnicianYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Location: Carlsbad, CA 92010 Duration:0-6 month(s) Shift: 5:30AM - 2:00 PM PST Payrate: $20.50/hr. on W2 Description: Note: candidate will need the ability to continuously be on their feet and lifting weight...

  • Production Technician CA

    2 days ago

    Carlsbad, United States Talentburst Full time

    Title: Production TechnicianYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Location: Carlsbad, CA 92010 Duration:0-6 month(s) Shift: 5:30AM - 2:00 PM PST Payrate: $20.50/hr. on W2 Description: Note: candidate will need the ability to continuously be on their feet and lifting weight...

  • Maintenance Technician

    1 month ago

    Carlsbad, United States CONAM Management Corporation Full time

    Job DescriptionJob DescriptionMaintenance Technician – Mariposa Apartments | Carlsbad, CAWHO WE ARE:CONAM Management Corporation is part of The CONAM Group, a multi-family property investment, and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employ a team...

  • Lube Technician Specialist

    4 weeks ago

    Carlsbad, New Mexico, United States Carlsbad Ford Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Lube Technician to join our team at Carlsbad Ford. As a Lube Technician, you will be responsible for performing lube-related services for customers in a professional and efficient manner.Key ResponsibilitiesProvide exceptional customer service by ensuring that all vehicles are cleaned and...

  • Technician - Level 3

    1 month ago

    Carlsbad, United States Sunbelt Rentals Full time

    Job SummarySunbelt Rentals is seeking a skilled Technician to join our team. As a Technician, you will be responsible for performing preventive maintenance, advanced diagnostics, and complex repairs on equipment to ensure optimal performance and minimize downtime.Key ResponsibilitiesPerform routine maintenance and repairs on a variety of equipment, including...

  • Maintenance Technician

    4 weeks ago

    Carlsbad, California, United States ConAm Management Corporation Full time

    Job DescriptionMaintenance Technician | Elan Sandcastle Shores | Carlsbad, CA About UsCONAM Management Corporation is a reputable, full-service real estate and property management firm with over 40 years of experience. We have earned our reputation as an industry leader through our commitment to excellence and high ethical standards.Job SummaryWe are seeking...

  • Pharmacy Technician Contract Position

    4 weeks ago

    Carlsbad, United States Staff Today Inc Full time

    Job Title: Pharmacy Technician Contract PositionJob Description:We are seeking a skilled Pharmacy Technician to join our team on a contract basis. As a Pharmacy Technician, you will be responsible for assisting pharmacists with various tasks, including dispensing medication, processing prescriptions, and maintaining patient records.Key...

  • Maintenance Technician

    2 months ago

    Carlsbad, United States CONAM Management Corporation Full time

    Job DescriptionJob DescriptionMaintenance Technician | The Tradition Apartment Homes | Carlsbad, CA WHO WE ARE:CONAM Management Corporation is part of The CONAM Group, a multi-family property investment, and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that...

  • Maintenance Technician

    2 months ago

    Carlsbad, United States CONAM Management Corporation Full time

    Job DescriptionJob DescriptionMaintenance Technician | Elan Sandcastle Shores | Carlsbad, CA WHO WE ARE:CONAM Management Corporation is part of The CONAM Group, a multi-family property investment, and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employ a...

  • Production Technician

    2 weeks ago

    Carlsbad, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Production Technician. This is a 06+months contract opportunity with long-term potential and is located in Carlsbad, CA (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-48984 Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance...

  • CLEC Service Technician

    4 weeks ago

    Carlsbad, New Mexico, United States PVT Networks Full time

    Job Title: CLEC Service TechnicianAt PVT Networks, we are seeking a highly skilled and experienced CLEC Service Technician to join our team. As a key member of our Plant and Operations department, you will be responsible for installing and troubleshooting residential and business internet and telephone services.Key Responsibilities:Install and configure CATV...

  • Experienced Automotive Technician

    1 month ago

    Carlsbad, United States AutoNation Full time

    AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles,...

  • Quality Technician

    4 weeks ago

    Carlsbad, United States Kelly Full time

    Title: Quality Technician IContract duration: 12 monthsLocation: Carlsbad, CA 92008Summary: Under direct supervision the Quality Technician I assures the Quality of Laird processes and products by performing audits, inspections, tests, supports defect investigation and analysis, first article sample submission (AS9102) and maintains high detail oriented...

  • Field Service Technician

    4 weeks ago

    Carlsbad, United States DISH Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at DISH. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences by installing and maintaining our cutting-edge technology in customers' homes.Key ResponsibilitiesInstall and configure DISH satellite television systems, smart home...