Control Manager Transfer Agency

Control ManagerJoin a dynamic team where your expertise in controls management will drive operational excellence and risk mitigation. This role offers significant career growth, exposure to senior leadership, and the opportunity to make a meaningful impact on our Securities Services business. You'll collaborate with talented professionals and benefit from JPMorganChase's competitive compensation and exceptional benefits. Be part of a team that values innovation, strategic thinking, and continuous improvement.As a Control Manager in the Securities Services Operations Control Management team, you will play a key role in maintaining a robust control environment and managing operational risks. You will work closely with cross-functional teams to identify risks, design effective controls, and implement sustainable solutions. Your work will directly contribute to the firm's commitment to operational excellence and client trust. You will have the opportunity to present insights to senior leadership, manage impactful projects, and support the ongoing success of our business. We value your strategic thinking, client focus, and ability to drive process enhancements.The Securities Services business supports institutional investors, alternative asset managers, broker dealers, and equity issuers globally. This role focuses on Alternative Fund Services Investor Relations, providing critical services such as shareholder record maintenance, investor AML/KYC checks, and client statement distribution. You will engage with stakeholders across Operations, Technology, Product, and other functions, ensuring alignment with business objectives and industry standards.Job ResponsibilitiesLead the creation and implementation of control frameworks to ensure operational efficiency and complianceConduct risk assessments to identify vulnerabilities and design effective controlsMonitor and evaluate control effectiveness, recommending improvements to meet firmwide standardsManage large-scale projects related to operations control management, ensuring timely executionAnalyze data and present insights to senior leadership on operational riskOffer actionable recommendations for control enhancementsEngage with stakeholders to build lasting relationships and ensure business alignmentStay updated on industry trends and regulatory changes to improve control processesSupport the maintenance of shareholder records and investor AML/KYC checksOversee the processing of subscriptions and redemptionsProduce and distribute investor and client statementsRequired Qualifications, Capabilities, and SkillsExtensive experience in Securities Services and Alternative Fund Services Investor RelationsExperience in controls management, operations, or auditStrong analytical, problem solving, and process mapping skillsInitiative in identifying issues and proposing effective remediation plansStrong organizational and project management skillsExcellent decision-making skills and judgmentAbility to manage global, cross-business issuesStrong influencing and communication skills, both written and verbalAbility to liaise with senior management and report on strategic milestonesProficiency in MS Office applicationsPreferred Qualifications, Capabilities, and SkillsExperience partnering with diverse teams to drive efficiency and process enhancementBackground or knowledge of 12 CFR part 9 obligationsExperience in process re-engineeringAbility to question and probe activity/functions across multiple business areasHigh attention to detail and ability to succinctly frame issues and recommendationsExperience in presenting activity and progress to senior managementKnowledge of regulatory requirements impacting Securities Services