Learning Management System Administrator

3 weeks ago

Denver, United States Collabera Full time

Title: Learning Management System Administrator

Company: Confidential Until Initial Screening

Location: Denver, CO (DTC) - Hybrid

Full-Time Direct Hire W2

U.S. Citizenship or Valid Greencard Required


Job Description

  • Must have Workday LMS experience


This position is a part of the Human Resources team and will be responsible for the overall system setup, and daily administration of the Learning Management System to ensure an efficient and effective delivery of content to learners. In partnership with the Talent Management and Operational, Safety, and Technical training teams, the LMS administrator will develop tactics to execute the enterprise learning strategy from a system delivery perspective. This includes course set-up and maintenance based on requirements aligned to our clients, mapping organizational learning needs to system functionality, updating the course catalog, building custom and scheduled reports based on organizational needs, scheduling and communicating system maintenance and upgrades, resolution of technical issues, creating technical requirements for LMS customizations and integrations and working closely with vendor partners. The position will identify, research, track, and ensure timely resolution or appropriate escalation of technical issues.


The Day To Day

  • Direct support for LMS implementation in the Workday system.
  • Manages and tracks the configuring of multiple versions of online courses to meet customer requirements in multiple languages.
  • Maintenance of LMS includes uploading and organizing new content to meet established criteria including appropriately tagging content associated with catalogs and maintaining catalog structure for our client and for the corporate training calendar.
  • Generate reporting to provide visibility to adoption, completion status, and effectiveness of training solutions delivered via the LMS.
  • Partners with Corporate HR, and site training teams to determine upgrades and maintenance strategies.
  • Continually evaluates the LMS and advocates for updates, performance upgrades, and systems integration as necessary.
  • Trains additional internal users as needed in LMS administration.
  • Develop and document systems with appropriate workflows and approvals to ensure published content is accurate and current users have correct access based on their role needs.
  • Uploads, tests, deploys, and maintains all training materials/learning assets hosted in the LMS.
  • Ensures all learners are successfully registered and enrolled in the LMS.
  • Researches and resolves LMS functionality issues.
  • Collaborates with Operational Excellence, Safety, and Talent Management teams to manage the catalog of learning assets.
  • Develops and implements strategies to optimize the LMS and improve the learning experience for learners.
  • Monitors shared mailbox customer service system for new tasks and complete those tasks according to established service level agreements. This includes documenting, tracking and monitoring support issues to ensure a timely resolution.
  • Support all programs and implementations that include an LMS component in partnership with agreed-upon company catalog content.
  • Assist with scheduling live training events including venue and catering contracts, preparation of materials, and communication with instructors as well as participants for corporate learning events.


Required Skills And Experience

  • Bachelor’s degree in HR, Business, Education, Communications, or related discipline plus 2+ years related experience OR 5 years professional experience in a directly related role
  • Experience administering and/or supporting Learning Management Systems – Workday experience required
  • Deep knowledge of LMS logic and hierarchy interaction- Workday required
  • Basic knowledge of E-learning design software (Articulate 360) needed to support course authors
  • Proficient in Microsoft Office 365 (Word, Excel, Outlook and PowerPoint as well web-based collaborative tools such as SharePoint, Teams etc.)
  • Experience with a customer service ticketing system is preferred
  • Experience in a highly regulated industry is preferred


Qualifications

  • Experience identifying operational issues and recommending and implementing strategies to resolve problems
  • Proficiency in building and maintaining good working relationships with subject matter experts and key stakeholders
  • Strong critical thinking and analysis skills required
  • Strong attention to detail
  • Excellent interpersonal skills
  • Strong verbal and written communication skills
  • Ability to shift priorities based on the current business needs and to make progress on multiple, concurrent projects
  • Ability to meet aggressive timelines
  • Ability to develop and manage plans for both simple and complex projects

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