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Senior ServiceNow Developer

3 months ago

Pittsburgh, United States BNY Full time

BNY - Data and Analytics Solutions is a public- and private-cloud-based software and content offering that builds client-centric data, technology, and content capabilities.


Operating with the skill and agility of a fintech, Data and Analytics Solutions combines the expertise and resources of the Eagle product suite, Intermediary Analytics, and other BNY technology and data assets. Moreover, the division further extends BNY's Asset Servicing capabilities in securities and cash into the world’s most important asset class, data.


Data and Analytics Solutions helps firms to analyze their data from different vantage points and transform it into actions that can achieve higher alpha and cheaper beta, with lower costs and less risk. Offering an ecosystem of proprietary and third-party business applications, Data and Analytics Solutions helps firms manage their core investment processes and beyond.


This position reports to the Head of Site Reliability Engineering for BNY Data and Analytics Solutions and will join our Site Reliability Engineering team. The individual will have the skills and experience to work closely with several teams across a vast array of business and technical verticals. We are looking for a well-rounded professional with a passion for emerging technologies.


This role is located in either our Pittsburgh, PA or Lake Mary, FL office. This is a hybrid role which requires 3 days in office and 2 days working from home.


In this role, you’ll make an impact in the following ways:

  • Provide leadership and input to shape the roadmap for the tool and platform in an effort to make the tool better and more integrated with internal workflows.
  • Provide support for multiple teams looking to embed their workflows into ServiceNow.
  • Apply agile methodologies to project-based work.
  • Build new functionality and configuration across the entire ServiceNow instance.
  • Designs the organization's technology architecture and implements hardware and software infrastructure.
  • Participates in developing and monitoring the organization's technology architecture and future technology vision.
  • Monitors the organization's technology architecture to analyze potential needs or recommend improvements.
  • Reaches out to LOB leaders to understand the organization's technology architecture performance and future technology needs.
  • Attends technology conferences and works with vendors to understand the feasibility of future plans.
  • Researches infrastructure architecture needs and supports the creation of executive summaries.
  • Contributes to the achievement of multiple teams' objectives
  • Experience administering the ServiceNow platform, monitoring performance, deploying applications, building out catalog items/workflows, and configuring integrations


To be successful in this role, we’re seeking the following:

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred 8-10 years of related experience required; experience in the securities or financial services industry is a plus.
  • Experience administering the ServiceNow platform, monitoring performance, deploying applications, building out catalog items/workflows, and configuring integrations
  • Experience writing and debugging JavaScript
  • Experience with REST API development
  • ServiceNow Developer Certification preferred
  • Working knowledge how configuration management factors into the ITIL framework
  • Previous working experience with ServiceNow CMDB
  • Knowledge of relational database concepts
  • Experience with ServiceNow Discovery
  • Experience with IT Asset Management a plus
  • Experience writing and debugging Perl or C# or Java a plus


At BNY, our culture speaks for itself. Here’s a few of our awards:

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.


BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.