Patient Liaison

Job Description Per Diem- (On-Call)

Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families. Responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have. Informs patients and families of available resources to help with their non-medical needs.

Job Responsibility

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• * Maintains ongoing communication with patients and their families including, but not limited to:
  
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  • Making periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc to check in with patients and/or families and assess satisfaction and comfort level;
    
  • Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays;
    
  • Providing directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.;
    
  • Providing general, public information regarding other hospital services and programs; and
    
  • Interpreting and communicating the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
    
  
  
• * Communicates any concerns needing immediate attention to the appropriate staff person (e.g - Nursing, Security, Access Services, Maintenance etc.)
  
• * Responds to some comfort needs for patients as approved by nursing.
  
• * Escorts families to the patient‘s exam room, when appropriate.
  
• Performs related duties, as required.
  

*ADA Essential Functions

Job Qualification

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• High School Diploma or equivalent, required.
  
• Outstanding interpersonal and communication skills.
  
• Ability to respond in a caring, empathic and calming way with people. Comfortable working in a fast paced setting with seriously ill people.
  
• Bi-lingual preferred and may be required at the discretion of the department.
  

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member‘s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).