Help Desk Analyst
3 weeks ago
Role: Helpdesk Analyst
Location: San Antonio, TX – Hybrid—onsite 2/remote 3
Job Type: Contract, W2 (**Pls note I am unable to work with subcontracting firms on this role)
Duration: 12 months
Skills needed:
-- At least 1 year Helpdesk Experience
-- MS Office Experience
-- VDI Support
-- WIN 10 Experience
-- Good Understanding of TCP/IP/DHCP/DNS Networks
-- Active Directory
Responsibilities:
-- Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.
-- The Service Desk currently provides coverage 24x7 and implements a follow the sun model between Belfast and San Antonio. The shift pattern includes a regular late shift as part of the rotation and on occasion there may be a requirement for weekend coverage in support of our clients and other service desk projects.
-- A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
-- Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console
-- This role will be based in San Antonio supporting Trading & Investment Banking Floors globally working in a dedicated team of Service Desk support analysts. The individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.
-- The individual will be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Mobile devices.
-- The role requires an effective organizer and confident individual who will demonstrate control over this highly changeable and dynamic environment.
-- This role will suit someone who has a strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment.
-
Help Desk Analyst
2 weeks ago
San Antonio, United States TSR Consulting Full timeRole: Helpdesk AnalystLocation: San Antonio, TX - Hybrid-onsite 2/remote 3Job Type: Contract, W2 (**Pls note I am unable to work with subcontracting firms on this role)Duration: 12 monthsSkills needed: -- At least 1 year Helpdesk Experience -- MS Office Experience -- VDI Support -- WIN 10 Experience -- Good Understanding of TCP/IP/DHCP/DNS Networks -- Active...
-
Help Desk Support Analyst
1 month ago
San Antonio, Texas, United States Motion Recruitment Full timeGrow your career as a Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. You...
-
Service Desk Analyst
1 month ago
San Antonio, United States Southwest Business Corp Full timeIn this role, the Service Desk Analyst is a great entry level IT role; here you will work closely with your team to troubleshoot and resolve SWBC employees technical issues. You will also gain experience in customer service, documentation, call cent Service Desk, Analyst, Customer Service, IT, Technology, Support, Skills
-
Tier I Desktop Support Analyst
3 weeks ago
San Antonio, United States TechWerks Full timeFounded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. The Desktop Support Tier I Analyst is responsible for providing first-level...
-
Tier I Desktop Support Analyst
8 hours ago
San Antonio, United States TechWerks Full timeFounded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. The Desktop Support Tier I Analyst is responsible for providing first-level...
-
Tier I Desktop Support Analyst
2 weeks ago
San Antonio, United States TechWerks Full timeFounded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. The Desktop Support Tier I Analyst is responsible for providing first-level...
-
Tier I Desktop Support Analyst
1 month ago
San Antonio, United States TechWerks Full timeFounded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. The Desktop Support Tier I Analyst is responsible for providing first-level...
-
Tier I Desktop Support Analyst
15 hours ago
San Antonio, United States TechWerks Full timeFounded in 2009, TechWerks is a federal Center for Veterans Enterprise (CVE) certified service disabled veteran owned small business (SDVOSB) with offices in Chicago, IL, Arlington, VA, San Antonio, TX, and Frankfurt, Germany and employees across the United States and worldwide. The Desktop Support Tier I Analyst is responsible for providing first-level...
-
Help Desk Support Specialist
3 weeks ago
San Antonio, United States Motion Recruitment Full timeGrow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services...
-
Help Desk Support Specialist
3 weeks ago
San Antonio, United States Motion Recruitment Full timeGrow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services...
-
Help Desk Support Specialist
3 weeks ago
San Antonio, United States Motion Recruitment Full timeGrow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services...
-
Help Desk Specialist
3 weeks ago
San Antonio, United States B.E.A.T. LLC. Full timeJob Title: Help Desk Specialist Location: San Antonio, TX Clearance: Secret Certification: CompTIA Security+ Four years of experience in customer service, at least two of which were on a Help Desk Experience with Incident management, Problem management, Knowledge management. Ability to follow established protocols and procedures, and apply industry...
-
Help Desk Specialist
1 week ago
San Antonio, Texas, United States ASM Research Full timeJob DescriptionSupports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures...
-
Help Desk Specialist
13 hours ago
San Antonio, Texas, United States ASM Research Full timeJob DescriptionSupports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures...
-
Help Desk Support/Analyst
2 weeks ago
San Antonio, United States Catapult Staffing Full timeTechnical Support Agent IT Department Location - Hybrid (In-Office & Remote) This role will require the employee to work in the office at least twice a week and remotely the remaining days. Role Type Contract-to-Hire (based on performance and attendance) About Our Client Our client is a leading provider of cutting-edge technology solutions. With a strong...
-
Help Desk Support Lead
1 week ago
San Antonio, United States San Antonio Shoe, Inc. Full timeHelp Desk Support Lead Company Profile San Antonio Shoemakers (SAS), a San Antonio, Texas based company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear. Position SAS has an opening for a Help Desk Support Lead, who will provide technical support to Retail and...
-
Help Desk Support Lead
17 hours ago
San Antonio, United States San Antonio Shoe, Inc. Full timeHelp Desk Support Lead Company Profile San Antonio Shoemakers (SAS), a San Antonio, Texas based company, has been in business for over 40 years and has developed a reputation as a premier American manufacturer of high quality comfort footwear. Position SAS has an opening for a Help Desk Support Lead, who will provide technical support to Retail and...
-
IT Help Desk Engineer
9 hours ago
San Antonio, United States DOCUmation Full timePosition: IT Help Desk Engineer Department: MIT Help Desk Reports To: IT Service Delivery Manager Salary grade: DOE FLSA Status: Full Time / Exempt Location: San Antonio DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket...
-
Help Desk Support/Analyst
2 weeks ago
San Antonio, United States Catapult Solutions Group Full timeJob DescriptionJob DescriptionTechnical Support AgentIT DepartmentLocation - Hybrid (In-Office & Remote)This role will require the employee to work in the office at least twice a week and remotely the remaining days.Role TypeContract-to-Hire (based on performance and attendance)About Our ClientOur client is a leading provider of cutting-edge technology...
-
Help Desk Specialist II
1 week ago
San Antonio, United States ASM Research Full timeJob Description Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem, creates...