Client Service Center Agent
2 weeks ago
CUSTOMER SUPPORT ASSOCIATE (Entry-Level)
Looking for an CustomerSupport Associate to assist one of The Select Group's clients resolving technical issues The ideal client will be able to assist end users with basic technical issues in a efficient and professional manner.
SUPPORT ASSOCIATE REQUIREMENTS:
- Customer Service Background - need someone that is comfortable working with end users and deescalating customer problems both written and orally.
- Basic IT troubleshooting - this role requires the service center agents to do basic troubleshooting and IT support when talking to end users. They will be walking users through troubleshooting basic software.
SUPPORT ASSOCIATERESPONSIBILITIES:
- Close attention to details and following instructional prompts
- Navigate around various Operating systems
- Will be following instructional prompts presented by manager
- Coordinate with help desk staff to troubleshoot issues
- Work with management on potential errors
- Organize and distribute data
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