Dealer Relations Manager

About the RoleIdeal candidates reside in the Detroit, Michigan area. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.Responsibilities include:Possess an in-depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealershipsExecute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional teamServe as first point of contact for our handling dealership issues and follows up on those that have been escalatedBring best practice knowledge of the product into the client organization to support the company's value proposition to its dealerships and to teammates on the regional teamEnsure that product changes, new features and releases are communicated and implemented in a timely manner to their accountsThis position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer RelationsResponsible for the retention of 20+ accountsWho You AreBachelors degree in Business, Management, Marketing or a related field3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environmentSignificant experience working with CRM tools and are at ease with technologyThink quickly on your feet and handle ambiguityCommunicate well both orally and in writing and demonstrate business and financial acumen in your daily workKnow how to establish rapport and develop meaningful relationships with your clientsNegotiate effectively, finding the win-win solution to problemsProactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational wayAbility to perform as part of a larger team and work independently to schedule and prioritize your workRegularly assess your own performance and adapt your work to achieve better resultsMust believe in what you do and feel a vested interest in the companys successThis role requires 80%-100% travel within the region and nationally as needed. A valid driver license with no restrictions is required to perform the job.S&P Global states that the anticipated base salary range for this position is $90,000-$100,000. Final base salary for this role will be based on the individuals geographic location, as well as experience level, skill set, training, licenses and certifications.In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please visit spgbenefits.com/benefit-summaries/us.About automotiveMastermindFounded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.At automotiveMastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of "Drive" and "Help" have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.What we do:Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.What's In It For You?Our Mission: Advancing Essential Intelligence.Our People:We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.Our Values: Integrity, Discovery, PartnershipThroughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.BenefitsWe take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.For more information on benefits by country visit spgbenefits.com/benefit-summaries.Global Hiring and Opportunity at S&P GlobalAt S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.Recruitment Fraud AlertIf you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.Equal