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Technical Support Specialist

2 months ago

Vicksburg, United States Millennium Corporation Full time

Millennium Corporation is hiring a Technical Support Specialist in Vicksburg, MS. Candidate must have an active Secret Clearance.


The Technical Support Specialist will:

  • Deliver IT technical support to end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
  • Provide timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
  • Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
  • Assume responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
  • Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system.
  • Provide resolution and/or escalate for assistance and provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
  • Provide day-to-day technical guidance and desk side support technical assistance to team members.
  • Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.


Qualifications:

  • Candidate must have an active Secret Clearance.
  • Associates Degree and 3 of experience OR 6 years of experience in lieu of degree.
  • IAT Level I or Level II certification (examples: Security+, A+ CE, Network+ CE, SSCP, CCNA-Security certifications).