Customer Care Advocate II

2 weeks ago

Wausau, United States Weg Full time
Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, WEG has more than 40,000 employees worldwide.

We value generation of professional and personal development opportunities, human rights, diversity and the environment. We invest in solutions for reduction of carbon emissions and encourage our people to be engaged in social activities where we have our operations, with focus on health and education. We work as a team within a friendly way allowing sharing of ideas. We get together and share knowledge and skills to continuously improve our decision-making process.

The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness

A Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries.

Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.

Responsibilities:
  • Collaborates with other teams to drive resolution/shipment on open order reports
  • Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures
  • Responsible for building strong customer relationships and delivering customer-centric solutions.
  • Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
  • Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
  • Handles customer escalations, autonomously with first contact resolution when possible.
  • Work with internal teams with a high sense of accountability and urgency
  • Works with internal partners (Credit, Planning, Shipping, etc...) to drive resolution on customer-impacting issues
  • Contributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job Aids
  • Escalation point for newer associates within customer care department
  • Handles conflict situations effectively, with a minimum assistance
  • Handles complex customer inquiries with expanded product knowledge
  • Proactively suggests product substitution/interchanges independently and demonstrates a high level of proficiency in catalog and eCommerce tools navigation
  • Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions.
  • Provide product interchange as required when customer places an order or is requesting a quote
  • Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings
  • Provide ongoing advanced technical support to all internal stakeholders as required.
  • Calls are recorded for training and quality purposes

Education, Experience & Skills Required:
  • High School diploma required. College degree or equivalent work experience preferred
  • Three years of professional Customer Care experience required
  • Exp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
  • Experience with Oracle &/or SAP (or other ERP systems) preferred
  • Demonstrated mechanical or technical aptitude & ability to read drawings desired.
  • Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges
  • Excellent communication/interpersonal & organizational skills
  • Excellent ability to manage daily workload

Benefits:
  • 401(k) and company match
  • Dental, Medical, & Vision insurance
  • Employee assistance program
  • Employee discounts
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Onsite Fitness Center
  • Onsite Physical Therapy

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.Learn More

  • Customer Care Advocate II

    7 days ago

    Wausau, United States Weg Full time

    Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and...

  • Medical Care Advocate

    4 days ago

    Wausau, Wisconsin, United States Aspirus Full time

    Job DescriptionProvide high-quality patient care to individuals across various age groups and medical conditions.Work collaboratively with interdisciplinary teams to develop and implement comprehensive care plans.Administer medications, perform treatments, and provide education to patients and their families.

  • Production Scheduler II

    3 weeks ago

    Wausau, United States WEG Full time

    Production Scheduler II Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric...

  • PHLEBOTOMIST II: PM Shift

    1 month ago

    Wausau, United States Aspirus Health Full time

    Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Wausau Hospital in Wausau, WI is seeking an experienced Phlebotomist II to join our team! The Phlebotomist II works under limited supervision and according...

  • Surgical Team Member II

    3 weeks ago

    Wausau, United States Aspirus Full time

    About the RoleWe are seeking a skilled Surgical Technologist II to join our Interventional Radiology team at Aspirus Wausau Hospital. This is a full-time position with varied shifts, including weekends, holidays, and on-call rotations.Job SummaryThe Surgical Technologist II will be responsible for planning and organizing supplies, instruments, and equipment...

  • Critical Care Travel Nurse Position in Wausau, WI

    2 weeks ago

    Wausau, Wisconsin, United States Health Advocates Network-Peoria Full time

    We are seeking a highly skilled Critical Care Registered Nurse for a 6-week travel nursing contract in Wausau, Wisconsin.About the JobThis is a unique opportunity to work with Health Advocates Network-Peoria and contribute to providing exceptional patient care in an Intensive Care Unit (ICU) setting.Compensation PackageThe salary for this position is $2,492...

  • Care Coordinator Specialist

    3 weeks ago

    Wausau, Wisconsin, United States WestCare Full time

    Job SummaryThe Care Coordinator Specialist will be responsible for advocating on behalf of clients, making linkages and referrals for services, coordinating services and collaborating with other agencies for continuity of care.

  • Certified Nursing Assistant

    3 weeks ago

    Wausau, Wisconsin, United States Aspirus Health Full time

    We are seeking a dedicated Certified Nursing Assistant to join our Palliative Care team at Aspirus Wausau Hospital in Wausau, WI. This role is perfect for individuals who share our commitment to compassion, accountability, and collaboration.About the RoleAs a member of our patient care team, you will assist with providing top-notch patient care under the...

  • Advanced Medical Care Nurse

    3 weeks ago

    Wausau, Wisconsin, United States Aspirus Full time

    Company OverviewAspirus Wausau Hospital is a leading healthcare provider in northern and central Wisconsin, serving 14 counties. Our hospital has 325 beds, staffed by 350 physicians in 35 specialties. We are a Level II trauma center offering primary, secondary, and tertiary care services as a regional referral center.

  • Patient Care Assistant

    2 weeks ago

    Wausau, Wisconsin, United States Aspirus Health Full time

    Job DescriptionWe are seeking a highly skilled Certified Nursing Assistant to join our team at Aspirus Wausau Hospital in Wisconsin. The successful candidate will be responsible for providing patient care under the general direction of a Registered Nurse, working within the Professional Practice Model of Aspirus Wausau Hospital.ResponsibilitiesAssist with...

  • Mobile Imaging Professional

    6 days ago

    Wausau, Wisconsin, United States Connected Health Care Full time

    Job Title: Mobile Imaging ProfessionalAbout the Role:We are seeking a highly skilled and experienced Radiology Technologist to join our team in Wausau, Wisconsin. As a Mobile Imaging Professional, you will have the opportunity to work with a variety of patients and provide high-quality imaging services.Key Responsibilities:* Perform routine X-ray and...

  • Critical Care Nurse Specialist

    3 weeks ago

    Wausau, Wisconsin, United States Aspirus Full time

    Aspirus Wausau Hospital in Wausau, WI is seeking a Critical Care Nurse Specialist to join our Cardiac ICU team. With a strong focus on delivering exceptional patient care, this role plays a crucial part in the provision of assessment, planning, implementation, and evaluation of nursing care that incorporates evidence-based practice.The ideal candidate will...

  • Nurse Practitioner

    3 weeks ago

    Wausau, Wisconsin, United States Anders Group Full time

    OverviewAnders Group, a Joint Commission accredited travel nursing agency, specializes in placing healthcare professionals into 13-week contract assignments. Our boutique travel nurse staffing agency focuses on building strong relationships with our clinicians and providing exceptional customer service.CompensationThe estimated salary for this Nurse...

  • Global Nursing Specialist

    3 weeks ago

    Wausau, Wisconsin, United States Connected Health Care Full time

    At Connected Health Care, we specialize in providing top-notch healthcare professionals with fulfilling career opportunities that align with their personal goals.We are currently seeking a Global Nursing Specialist to join our team for a 13-week assignment in Wisconsin. This is an exciting opportunity for a seasoned Registered Nurse (RN) to showcase their...

  • Travel Nurse RN Med Surg Opportunity

    3 weeks ago

    Wausau, Wisconsin, United States Connected Health Care Full time

    Company OverviewConnected Health Care is a leading national healthcare recruiting and staffing agency, specializing in travel nursing, allied health, interim leadership, per-diem staffing, and permanent placement. About the PositionWe are currently seeking an experienced Registered Nurse (RN) for a 13-week travel nursing opportunity at our esteemed partner...

  • Mobile X-Ray Specialist

    1 week ago

    Wausau, Wisconsin, United States Connected Health Care Full time

    Job Title: Mobile X-Ray SpecialistWe are seeking an experienced Radiology Technologist for a travel assignment in Wausau, Wisconsin.About the Role:Perform routine X-ray procedures and portables in a hospital setting.Work comfortably in the Operating Room environment.Requirements:Current ARRT certification and WI state license.AHA BLS certification.Minimum 1...

  • Nurse Specialist

    3 weeks ago

    Wausau, Wisconsin, United States Aspirus Health Full time

    Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin. As a Nurse Specialist - Oncology Care, you will be part of a team that serves patients in 14 counties across northern and central Wisconsin, as well as the Upper Peninsula of Michigan.In this role, you will assume responsibility for providing high-quality care to...

  • Critical Care Nurse for Travel Assignment in Wisconsin

    3 weeks ago

    Wausau, Wisconsin, United States GHR Healthcare Full time

    Travel Nursing OpportunityGHR Healthcare is seeking a skilled travel nurse for a 13-week assignment in Wausau, Wisconsin.About the JobThis Med Surg position offers a competitive pay package based on 12-hour shifts and 36 hours per week. The tax-free stipend amount will be determined upon confirmation.Job RequirementsSpecialty: Med SurgDiscipline: RNDuration:...

  • Patient Care Team Member

    1 day ago

    Wausau, Wisconsin, United States Aspirus Health Full time

    Certified Nursing Assistant Career OpportunityWe are seeking a Certified Nursing Assistant to join our team at Aspirus Wausau Hospital in Wausau, WI. This part-time position offers 48 hours bi-weekly with the possibility of benefits and growth opportunities.The successful candidate will have one year of experience as a nursing assistant in an acute care...

  • Critical Care Travel Nurse

    1 week ago

    Wausau, Wisconsin, United States Supplemental Health Care Full time

    Supplemental Health Care, a leader in healthcare staffing, is seeking an experienced Critical Care Travel Nurse to join our team. The ideal candidate will have a strong background in Cardiovascular Intensive Care Unit (CVICU) nursing and be able to provide high-quality patient care in a fast-paced environment.SalaryThe estimated weekly salary for this...