Store Manager

3 weeks ago

Tupelo, United States GUESS?, Inc. Full time

Location: Tanger Outlets Southaven - FactoryPosition OverviewThe Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.Reports To: District ManagerSupervises: Co-Manager, Assistant Manager, Key Holder, and Store AssociatesEssential FunctionsPeople DevelopmentRecruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.Customer ExperienceCustomer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.Drive Sales & ProfitabilitySales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.Strategic Execution: Create and execute strategies to maximize store sales and control expenses.Operational EffectivenessPayroll Management: Meet all payroll expectations.Loss Prevention: Control company assets by meeting all loss prevention measures.Policy Compliance: Execute and comply with all company policies and procedures.Additional ResponsibilitiesDecision Making: Use sound judgment when making decisions.Communication: Maintain excellent communication skills.Integrity & Respect: Act with integrity and respect.Adaptability: Adapt to changes required by the business.Multitasking: Ability to handle multiple tasks simultaneously.Additional Duties: Assume and complete other duties as assigned by the supervisor.Job RequirementsMinimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.Proficiency in personal computer use and detailed report analysis.High school education or equivalent preferred.Ability to perform heavy lifting in excess of 30 pounds.Ability to stand for a minimum of eight hours during scheduled shifts.

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