Assistant Branch Manager

2 weeks ago

Oakland, United States Beneficial State Bank Full time

At Beneficial State Bank, the Assistant Branch Manager takes care of our customers and employees, making them feel welcomed and valued. This is achieved by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Our Assistant Branch Managers represent our brand and culture with their teams and in their communities. Here at Beneficial, you'll have the opportunity to help people experience our Vision – An economy that restores our planet and extends prosperity to all.


As an Assistant Branch Manager, you ensure the Branch meets and exceeds customer expectations and will be an integral part in creating a People First culture in the Branch. You partner with the Branch Manager and lead all aspects of Branch operations.


ESSENTIAL DUTIES

  • Creates a People First culture for customers ensuring an excellent customer experience, and creates an outstanding work environment for all employees.
  • Fosters an environment where team members provide an exceptional customer experience and a dynamic, engaging culture.
  • Identifies, coaches, develops, motivates, and supports employees in professional growth.
  • Partners with the Branch Manager to resolve issues regarding customer and team experience, risk, and growth of the retail banking team to meet business banking objectives.
  • Engages customers to understand their financial needs and works proactively to help customers achieve financial success.
  • Collaborates with the Branch Manager to lead, manage, and develop a team with low to moderate complexity and risk in retail branches.
  • Assists in the oversight of daily operations at the branch, including cash and vault balancing, negotiable items, and audits.
  • Creates and maintains a strong risk and control environment with demonstrated commitment to operational integrity and policies.
  • Maintains branch readiness, employee training, and a strong working knowledge of all internal and external audit requirements including new Accounts/CIP, Compliance, and Operational audit components.
  • Understands and complies with federal and state regulations related to financial products and services, as well as Bank policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA).
  • all mandatory online compliance training as assigned within specified due dates.
  • as a role model and actively promotes the Banks mission and vision with their team and customers.
  • other duties as assigned.


MINIMUM QUALIFICATIONS

  • Comprehensive knowledge of branch banking and operational functions, bank services and products, and related policies and procedures.
  • Knowledge of state and federal banking compliance regulations.
  • Associate degree from an accredited college or university and/or 3 years of related experience; or the equivalent combination of education and experience.
  • Excellent communication skills with the ability to engage and interact with diverse stakeholders both internally and externally.
  • 1 year of direct people management experience strongly preferred; Retail Banking experience required.
  • Ability to develop and maintain effective and trusting relationships.
  • Demonstrated experience leading in a customer service oriented environment.
  • Excellent organizational and time management skills, with the proven ability to provide leadership, supervision, and training.

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