Project Manager

5 days ago


North Chicago, United States Planet Pharma Full time

Purpose Statement:

The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The EOT Business Analyst / Project Manager reports to Manager, APS Operations to help support the growth and development of our internal program operational tools, which include:

• Escalation Tool: Internal tool to manage field escalations

• iSuggest: Digital suggestion box to manage program improvements and field suggestions

• SharePoint: Internal team sites to manage team communications and documentation

• SMaRT: Program application to manage changes in workforce such as on board and off boarding resources


Major Responsibilities:

• Liaison between APS Stakeholders and the Cognizant Development, and Testing Team

• Engage and manage the people, process, and technology that will accomplish the sprint's objectives

• Develop and manage timeline of user stories, forecast time and budget spend, resource allocation

• Develop and publish communication plan for the sprint

• Develop, publish, and educate the stakeholders on deployment plan

• Create and communicate status updates to appropriate stakeholders

• Meet with APS stakeholders, understand the stakeholder needs and document their needs in JIRA or other requirements gathering repository (user stories)

• Document and manage backlog of user stories – JIRA or another repository

• Liaison between APS Ops. development team and stakeholders

• Identify and design innovative solutions per the business strategy and stakeholder needs

• Communicate the requirements and designs to APS Ops. development team

• Partner with and assist the APS Ops. development team during the development and unit testing phases

• Develop, manage, and help execute functional and integration testing

• Develop and maintain training and user documentation

• Assist with communications to the stakeholders

• Create, document, execute, and communicate results of user acceptance testing

• Create SOP, work instructions, and detailed process flow diagrams of the solutions


Qualifications:

• 3+ years working in the same functional area on 3 or more concurrent projects

• Experience managing 2 or more projects concurrently and the projects are in different phases

• Able to document the output of the interactions in both written and flow diagrams

• Ability to think through the logical unit of work and conduct a complete impact analysis

• Able to develop good working relationships between all parties

• Highly skilled in relational database

o Develop ER diagrams

o Design and execute SQL

• Working knowledge of JIRA, VISIO

• Experience with Agile type projects and methodology

• Communication Skill: able to take disparate information and present it in a complete, accurate, and concise manner

• Additional Skill Set, not required

o Experience with Microsoft Power Platform: Power App, Automate, and Power BI

o Experience with .NET

o Smartsheet development

o Power BI development



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