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Desktop Support Technician

3 months ago

Prescott, United States Kavaliro Full time

Position Title: IT Technician - Desktop/Helpdesk

Duration: Contract: This is a 12 month contract that renews on a yearly basis indefinitely.


Pay rate: $25/hr.

Additional comments/information:

All contractors under this team receives 80 hours of Paid Time Off, 11 Holidays, and are provided with Sick Time which is accrued (1 hour per 30 hours worked, can roll over 24 hours every year). Candidates may qualify for yearly raises depending on performance.


Location (onsite, remote, hybrid): 100% On-site in Prescott, AZ 86301

Reporting to: Supervisor, Remote Client Operations and Support


Top skills/requirements:

- Experience providing outstanding customer service both in-person and over the phone.

- Experience installing, supporting and troubleshooting tools/technologies such as Windows OS, Office 365, ServiceNow, and peripherals such as printers, mobile devices, etc.


Bonus skills/qualifications:

- Ability and willingness to write technical documentation

- Experience with SCCM and PowerShell


Job Description:

Our Client is seeking to contract a IT Technician (Desktop/Helpdesk). IT Technicians provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Configuration, management, maintenance, and troubleshooting of network printers and multifunction devices. Troubleshoot and provide audio and visual support for events. This work is done in person, remotely, by telephone, or via e-mail in a timely and accurate fashion.


Required Technical Skills:

• Strong general troubleshooting skills - client computers

• Technical knowledge of PC and desktop hardware and their internal components

• Hands-on hardware troubleshooting experience

• Working technical knowledge of current protocols, operating systems, and standards

• Ability to operate tools, components, and peripheral accessories

• Able to read and understand technical manuals, procedural documentation, and OEM guides

• Familiarity of Active Directory

• Knowledge of Windows-based operating systems

• Must have strong communication skills, including written, email, documentation, and verbal

• Strong knowledge of Microsoft Office applications


Required Non-Technical Skills:

• Must be able to work successfully and productively on their own, as well as in teams

• Must be able to adjust planned work throughout the day when conflicting priorities arise

• Successful applicant must have strong interpersonal skills

• Ability to lift up to 50 pounds

• Good driving record

• Familiarity with ticketing systems, such as ServiceNow

• Maintain up to date documentation


Not required, but desired:

• Preferably has experience working in an enterprise environment

• Familiarity with supporting iPhone and iPads

• Familiarity with enterprise Applications, including:

o Microsoft M365 (SharePoint, Teams)

o RSA SecurID

o Microsoft Authenticator

o Microsoft Software Center Console Management (SCCM)