Assistant Store Manager

Assistant Store ManagerThe Assistant Manager, Retail Center will manage the daily operations of a Retail Center, in an Assistant Manager role. The Assistant Manager acts as Retail Center Manager in the Manager's absence. As a Retail Center Assistant Manager, you will support your Retail Center's responsibility for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill of Colorado. Assistant Managers must be empowering leaders who not only have the ability to operate and manage several diverse departments within the Retail Center but also have the ability to inspire and develop their staff. Assistant Managers must be hands-on professionals who take an active role by "rolling up their sleeves" to achieve success. The Assistant Managers will be held accountable for their performance and along with their Retail Center Manager will be held accountable for the performance of their Retail Center. An Assistant Manager must have the ability to accomplish profitability through managing daily operations such as merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product 'sweet-spot' pricing, build community rapport, and customer relations with an 'Attitude of Gratitude', and empower staff and employees to create and accomplish both professional and personal goals. In addition, the Assistant Manager will support the Retail Center Manager's responsibilities for budgeting, financial reporting, and profit and loss.Working with a team of retail professionals, you will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Assistant Managers will be team players who can manage change while motivating and inspiring others.Essential FunctionsStore Assistant Manager:Work closely with the Retail Store Manager to achieve goals and objectives and to increase sales and donations.Recommend changes to operational procedures in order to achieve maximized expense to revenue ratios.Promote safety for all employees, ensuring that your store adheres to Occupational Safety and Health Administration (OSHA) and CARF standards.Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.Maintain a functional awareness of competition and retail trends, being able to suggest appropriate courses of action.Maintain a strong knowledge of the Point-Of-Sale System.Empower, lead, and manage Retail Store staff, ensuring safety, productivity, and success.Oversee daily operations of all Retail Store functional areas to include: sales floor, store front, donation store, production areas, moving product internally, and storage facilities.Directly responsible for the hiring, performance management, employee goal setting and recommendations toward termination related to the employees in at least one (1) department.Maintain up-to-date knowledge of and adhere to Goodwill policies, the Employee Handbook, safety standards, and all numbered/supplemental policies.Partner with the Retail Store Manager to conduct meetings for employee training, awareness, and knowledge transfer.Ability to be on call for alarm notifications after hours.Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.Bench Store Assistant Manager:The Bench Assistant Manager's role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area. Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: A High school diploma or equivalent is required; some college is preferred.Experience: At least 2 years supervising retail operations (or similar) with experience of being held accountable and responsible for the success of the business, operations and financial results of a function or department.Other: Organizational skills to manage multiple projects, people, and Retail Store functions.The ability to work within a deadline-pressured environment.An understanding of marketing and retail principles.An understanding of production processes and environment, including deadlines, quality control, working in a quick and efficient manner and empowering staff to produce product(s) in a timely manner.The ability to create, review and understand statistical information to increase the success of the Retail Store.The ability to understand, analyze and scrutinize financial statements.Must possess the ability to adapt, adjust, and mold to changing circumstances.The ability to make difficult choices and be accountable for overall Retail Store performance.The ability to train, develop, and recognize talent and leadership.Empower your team to manage and lead their departments or functional areas.Effective verbal and written communication skills.The ability to communicate upwards, downwards, and lateral in an effective manner.An interest and empathy for people with disabilities and disadvantages.Able to obtain walkie stacker and/or forklift certification to safely operate equipment.Ability to move to other stores within their assigned various Region depending on business needs.Ability to work varied schedules to include weekdays, weekends, evenings, and holidays.In coordination with the Retail Store Manager must be able to work any hours necessary to provide complete store coverage and supervision.The incumbent will be expected to report to work on time at any given location within the assigned region (whether a permanent or temporary assignment); responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.Core Competencies: Communication, Customer Focus, Excellence, Knowledge and Skills, Teamwork, Trust, Decision Quality.Functional Competencies: Results.