Assistant Store Manager, Petsense

OverviewThis position is responsible for proficiency in all areas of a retail operation. It serves as the second in charge of operations to the Store Manager, providing leadership and direction to the store team, ensuring a positive customer shopping experience, and performing operational activities throughout the store. The role promotes a safe and productive work environment for all team members, customers, and vendors, and trains staff on application of policies and procedures.Essential Duties and ResponsibilitiesMaintain regular and predictable attendance.Work scheduled shifts and be available for varied hours, days, nights, weekends, and overtime as dictated by business needs.Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.Take the initiative to support selling initiatives (TEAM): Thank the CustomerEngage with the customer and/or petAdvise products or servicesMake it MemorableAssist Store Manager in store operations, including driving sales and profit, customer loyalty, planning, prioritization, and delegating daily tasks.Support team management functions: counseling, hiring/staffing decisions, scheduling, training, and development.Serve as store leader during the Store Managers absence.Order live goods and store supplies.Train and certify Team Leaders in receiving processes.Lead and coach team members on store operations to grow sales and profitability.Implement merchandising initiatives, expense control, profit/loss management, and shrink reduction.Execute basic, promotional, and seasonal merchandising activities.Perform opening/closing procedures.Transport and make deposits to bank.Assess store conditions and assign duties.Organize and prioritize workflow using the daily planner.Recover merchandise and participate in mandatory freight process.Perform price change activities.Resolve customer complaints/issues and ensure a positive customer experience.Adhere to loss prevention standards and respond to alarm calls as needed.Communicate with team members on job functions, responsibilities and financial goals.Operate cash register/computer supervising cash handling procedures.Assist team members on appropriate application of policies and procedures.Ensure safety and well?being of live animals; sanitize and maintain holding tanks as required.Complete all related documentation.Perform additional duties as assigned.Required QualificationsPrevious retail leadership experience.Experience with pet/live animal knowledge strongly preferred.Supervisory experience preferred.Minimum 18 years of age and a valid drivers license.High school diploma or equivalent preferred; associates must read, write, and count accurately.Preferred Knowledge, Skills or AbilitiesAbility to perform and execute principal responsibilities of team members.Strong interpersonal skills and conflict resolution.Basic computer skills.Pet/Live Animal, pet food, pet product knowledge strongly preferred.Working ConditionsIndoor operation with moderate noise; indoor floors and outdoor lots typically hard surfaces.Shift lengths vary; generally at least 4 hours and may exceed 8 hours.Promotes a safe and productive workplace and adheres to company safety training and guidelines.Physical RequirementsFrequently lift or reach merchandise overhead.Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.Move throughout the store for an entire shift.Safely access all store areas including selling floor, side lot, stock area, and register area.Operate store equipment such as computer, cash register, and other equipment.Read, write, and count accurately for documentation.Communicate effectively with team members and customers.Process information through the point?of?sale system.Complete required training and certification.Travel as required for district needs.Drive or operate a vehicle for business needs.Position is non?sedentary.Maintain physical and mental stamina for quick, safe movement across store and outdoor areas.Operate all equipment safely, accurately, and effectively to provide high?level customer service.DisclaimerThis job description represents an overview of the responsibilities for the position referenced above. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.Company InfoAt Tractor Supply and Petsense by Tractor Supply, our team members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive, accessible total reward package. We offer medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family?planning resources such as adoption and surrogacy assistance for all full?time and part?time team members. Part?time new hires become eligible for benefits by averaging at least 15 hours per week during a 90?day lookback period. Visit our benefits and leave policy page for more information.#J-18808-Ljbffr