Licensed Store Manager

Licensed Store ManagerLensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.General FunctionThe Store Manager delivers results that meet store business objectives along with flawless execution of the customer experience. Coaches and develops associates and management alike, and seamlessly links the doctor and retail functions together within a hosted environment.Major Duties And ResponsibilitiesConveys a commitment to providing unsurpassed Customer ServiceProvides effective on-the-job training and guidance to team members making use of Company provided programs.Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.Coach and train associates in technical dispensing techniques, sales, customer service, and bookkeeping functions. Continuously develop co-workers' optical knowledge and skills.Drive profitable personal sales, modeling the way and fostering a retail selling culture.Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.Strives to achieve "Far Exceeds Expectations" on all targets.Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectationsExecutes and on-boards staffing to guidelines.Interviews candidates to keep a bench of possible replacement candidates for own store as well as region that they support.Performs administrative duties to include payroll, inventory management, technical application and understanding.Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.Leads Doctor of Optometry and Host business partnership and co-planning.Adheres to company policies and procedures regarding loss prevention.Prepares and executes physical inventory per company guidelines.Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.Lead positive attitude toward all company objectives and directives; demonstrate teamwork at all times.Basic QualificationsHigh School graduate or equivalentState licensure3+ years as an optical associate or non-optical retail managementComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsProblem solving abilityFamiliarity with cash register, computers and calculatorsOrganization skillsPreferred QualificationsCollege degree or equivalentABO CertificationPrevious experience in customer service and retail