Mokara | Front Desk Supervisor

2 weeks ago

San Antonio, United States Omni Houston Hotel Full time

Mokara Hotel And SpaThe Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.Job DescriptionThe role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.ResponsibilitiesProcess guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service StandardsTo be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areasTo be experienced with various guest scenariosAbility to count and disburse moneyTo be familiar with all technical equipment related to the Front DeskTo understand the influence and importance of all departments on the Front DeskMust be able to perform all positions in the Front Office departmentResponsible for the training of new associatesUnderstand all radio codes and emergency proceduresMust be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office ManagerQualifications1-2 years of full-service hotel experience at a supervisor level is requiredPrevious customer service experiencePrevious cash handling experienceAbility to clearly communicate (verbal and written) in English with guests, associates and vendorsAbility to stand for 8 hour shiftMust be able to work a flexible schedule to include nights, holidays and weekendsComputer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

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