Field Engineer

4 weeks ago

Indianapolis, United States WSI Technologies Full time

Job Description | Field Engineer

Classification: Hourly, Non-Exempt


OVERVIEW

WSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been named a 2023 SBDC Small Business of the Year Award Winner as well as recognized by the Indiana Tech community as a 2023 MIRA award nominee in the Exceptional Employer category.


JOB DESCRIPTION

Reporting to the Manager, Technical Implementation, the Field Engineer is responsible for performing high quality installations to ensure WSI Technologies’ products and solutions perform flawlessly at any of our enterprise, public safety, and local county customers. This role is also responsible for providing timely support of Tier 2/3 break-fix requests, and ensuring response times comply with customer’s SLAs.


Responsibilities include configuring MS desktop and server operating systems along with WSI Technologies software applications, via onsite direct connect and remote desktop connections to provide immediate support. You will be required to communicate directly with customers via phone, email, and/or messaging applications, to coordinate and update on installation and repair efforts, while ensuring those communication details are relayed in a timely manner to the appropriate WSI Technologies staff.


The successful Field Engineer is a continuous learner who is always seeking product knowledge through various media, and growing their technical and customer service skills. This key role focuses across all WSI Technology solution offerings and drives business results through improved technical support closure times, the reduction of project timelines leading to faster revenue recognition, and increased customer satisfaction.


POSITION RESPONSIBILITIES:

  • Provide clients timely and professional system installation and maintenance services on-site and remotely
  • Understand and commit to following Technical Operations processes, system documentation, and meeting Service Level Agreements (SLAs), and follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Collaborate with project management and customer experience team to coordinate scheduling, work portfolio process, barriers, and efficiency opportunities
  • Collaborate with Sales, Solutions Engineering, and Sales Engineering to evaluate pre-sale design, provide sales solution selling support, and validate quotes for accuracy
  • Leverage strong working relationships with internal Project Managers to ensure client project risk management and timely client installations and support
  • Highly responsive to customer needs with a sincere desire to help others
  • Develop and maintain excellent customer relationships that lead to referrals based on professionalism, service quality, and technical knowledge
  • Coordinate with Technical Support and Implementation teams to provide troubleshooting and client engagement support


QUALIFICATIONS:

  • Experience with multi-platform Windows O/S required.
  • Solid analytical/cognitive skills able to troubleshoot complex technical problems.
  • Certification in relevant IT products/technologies (NICE or other telephony systems), CompTIA (A+, Network+, Server + and Security+ certifications and/or Microsoft Certified IT Professional (MCITP), CCNA highly desired
  • Active Directory and Exchange preferred
  • Experience using ITSM Ticketing Tools (e.g. ServiceNow or similar ticketing systems to manage and track incidents)
  • Excellent problem solving and communication skills
  • Must be able to spend long periods of time on ladder for wiring/cabling required during installations and repairs
  • Must be able to routinely lift 70 lbs of computer equipment during installations and repair
  • Bachelor’s Degree in a technical or business-related field (Computer Science, Mathematics, Engineering, Business Administration preferred)
  • Ability to travel as necessary, up to 80-85%

  • Field Engineer

    1 week ago

    Indianapolis, Indiana, United States Airswift Full time

    Airswift is looking for a Field Engineer to support the construction activities of a new facility in Lafayette, IN. This is a contract role for 12–18 months through Airswift, acting as the client's representative.The Field Engineer will be on-site throughout the project and will directly report to the Project Manager. Responsibilities include ensuring...

  • Robotics Welding Engineer

    5 days ago

    Indianapolis, United States Field of Talent Full time

    Job DescriptionJob DescriptionAs a Robotics Welding Engineer, you will lead the integration, training, and support of cutting-edge automation systems. Join a company focused on delivering high-quality, high-performance solutions through advanced engineering with a commitment to excellence, innovation, customer satisfaction, and providing superior products...

  • Robotics Welding Engineer

    11 hours ago

    Indianapolis, United States Field of Talent Full time

    As a Robotics Welding Engineer, you will lead the integration, training, and support of cutting-edge automation systems. Join a company focused on delivering high-quality, high-performance solutions through advanced engineering with a commitment to excellence, innovation, customer satisfaction, and providing superior products and services. As a key member,...

  • Field Engineer

    1 month ago

    Indianapolis, United States Wsi Technologies Full time

    Job Description | Field Engineer Classification: Hourly, Non-Exempt OVERVIEW WSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been...

  • Field Engineer

    4 weeks ago

    Indianapolis, United States Wsi Technologies Full time

    Job Description | Field Engineer Classification: Hourly, Non-Exempt OVERVIEW WSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been...

  • Field Engineer

    3 days ago

    Indianapolis, United States R.T. Moore Full time

    Come join our team as a Field Engineer The role of Field Engineer is critical as the entry-level liaison between office and field operations to provide communication and support such as technical expertise, material management, and execution of design in accordance with the production budget and customer expectations. RESPONSIBILITIES Strategic Support...

  • Field Engineer

    1 month ago

    Indianapolis, United States WSI Technologies Full time

    Job Description | Field EngineerClassification: Hourly, Non-ExemptOVERVIEWWSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been...

  • Field Engineer

    4 weeks ago

    Indianapolis, United States WSI Technologies Full time

    Job Description | Field EngineerClassification: Hourly, Non-ExemptOVERVIEWWSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been...

  • Field Engineer

    3 weeks ago

    Indianapolis, United States R.T. Moore Mechanical Contractors Full time

    Description Come join our team as a Field Engineer! The role of Field Engineer is critical as the entry-level liaison between office and field operations to provide communication and support such as technical expertise, material management, and execution of design in accordance with the production budget and customer expectations. RESPONSIBILITIES ...

  • Field Support Engineer

    2 weeks ago

    Indianapolis, United States Apex Systems Full time

    Apex Systems is partnered with a powerhouse in the tech field who is looking to hire a Field Support Engineer on a W2 contract basis. If you have a strong background with working on hardware and are open to traveling throughout the local Indianapolis area, then please apply below!Role: Field EngineerLocation: Indianapolis, INDuration: 24 months-2 YEARPay...

  • Field Engineer III

    1 month ago

    Indianapolis, United States HNTB Full time

    At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the countr Field Engineer, Engineer, Construction, Field, Inspection, Business Services, Contractor

  • Field Engineer

    1 month ago

    Indianapolis, United States Think Anew Full time

    Job DescriptionJob DescriptionJOB SUMMARYThe Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.When not in the Field you will work from our office.JOB...

  • Field Engineer

    3 weeks ago

    Indianapolis, United States Think Anew Full time

    Job DescriptionJob DescriptionJOB SUMMARYThe Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.When not in the Field you will work from our office.JOB...

  • Field Services Engineer

    1 month ago

    Indianapolis, United States PROJECTUS Full time

    Title - Field Service Engineer - Medical OncologyLocation - Indiana Description -This is an opportunity to take on a permanent role supporting a medical technology business that focuses on diagnosing oncology products across the US. The role will have a big focus on Network engineering as well as supporting Hardware across a healthcare environment....

  • Field Services Engineer

    2 weeks ago

    Indianapolis, United States PROJECTUS Full time

    Title - Field Service Engineer - Medical OncologyLocation - IndianaDescription -This is an opportunity to take on a permanent role supporting a medical technology business that Manufactures diagnostic oncology products and has a strong market presence across the US. The role will have a big focus on Network engineering as well as supporting Hardware across a...

  • Imaging Field Service Engineer

    4 weeks ago

    Indianapolis, United States Management Business Solutions Full time

    Position Description: Reporting to the Imaging Service Manager, the Imaging Field Service Engineer troubleshoots, repairs, calibrates, and verifies the performance of complex and intricate medical imaging equipment in a specialty area including, but not limited to, Cardiac Cath Labs, CT, PET/CT, and various other potential medical imaging modalities. This...

  • Imaging Field Service Engineer

    1 month ago

    Indianapolis, United States Management Business Solutions Full time

    Position Description: Reporting to the Imaging Service Manager, the Imaging Field Service Engineer troubleshoots, repairs, calibrates, and verifies the performance of complex and intricate medical imaging equipment in a specialty area including, but not limited to, Cardiac Cath Labs, CT, PET/CT, and various other potential medical imaging modalities. This...

  • Trainer - Biomedical Field Service Engineering

    13 hours ago

    Indianapolis, United States Aegis Worldwide Full time

    A large international biomedical corporation, located in Indianapolis, IN, is currently seeking Electrical Engineers, Mechanical Engineers, and/or Biomedical engineers who are interested in becoming inhouse corporate trainers over their Field Engineering Services team. In this role, you will be responsible for training all Field Engineers on all technical...

  • Field Service Engineer

    2 weeks ago

    Indianapolis, United States Electronics for Imaging, Inc. Full time

    All of us at EFI are relentlessly focused on the growth and success of the print business. That's why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers' b Service Engineer, Field Service, Engineer, Mechanical, Field, Manufacturing, Retail

  • Information Technology Field Engineer

    4 weeks ago

    Indianapolis, United States Insight Global Full time

    About the Role:Job Title: IT Field EngineerLocation: Indianapolis, IN 46268Duration: 6 month contract-to-hireRESPONSIBILITIES: One of Insight Global’s large Agricultural Sciences companies is looking for an IT Field Services Engineer to join their team located in the Indianapolis, Indiana area. This person will analyze, design and implement new, or modify...