Customer Service Representative

1 week ago

Windsor, United States Tsugami America Full time
Join a USA Today Top Workplace

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Tsugami America is the exclusive North American source for machine tools from Precision Tsugami, is seeking an ambitious and conscientious Assistant Service Manager to report to our Windsor, CT office. This role will provide the exciting opportunity to work for a dynamic company in a fast-paced, growing industry. Tsugami America is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.
Job Responsibilities:

The Customer Service Representative will provide the highest level of service to our customers regarding parts orders, tracking shipments and product information. This person will take customers' parts orders over the phone, and also provide advice and information to our customers when necessary.
What You Will Contribute:
  • Take customer parts orders while providing advice and information regarding customer requests and questions.
  • Provide customer support regarding; Parts Support, Order Entry, Tracking of Shipments, and Invoicing
  • Direct involvement in stock maintenance, inventories, and receiving/packaging/stocking parts into inventory.
  • Picking, packaging, and shipping any outgoing orders
  • Managing a high volume of inbound calls & emails daily to providing technical part support to customers
  • Manage the order process from first contact through order fulfillment. Including providing updates to customers on the status of their orders.
  • Use machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.
  • Process incoming Return Material Authorization (RMA) orders from Customers.
  • Submits necessary refund or adjustment requests to resolve credit balance.
Job Requirements:
  • 5 years of experience in a customer service role
  • Ability to work successfully in a team
  • Proven experience exhibiting strong organizational skills, good work ethics and proper time management
  • Ability to prioritize while maintaining attention to detail
  • Proficiently in MS Office

Other Functions:

  • Perform related duties as required.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  • Competitive starting salary
  • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged period of times.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition ID: 991A

Locations Windsor, CTLearn More

  • Customer Service Representative

    4 days ago

    Windsor, Colorado, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout Us:At Domino's Pizza LLC, we are committed to delivering exceptional customer service and creating a positive experience for our customers. Our team members play a vital role in achieving this goal.Estimated Salary: $12-$15 per hour (dependent on location and experience)Job Description:We are seeking a friendly...

  • Customer Service Representative

    3 weeks ago

    Windsor, Connecticut, United States Penske Truck Leasing Co., L.P. Full time

    Are you looking for a career that combines customer service with vehicle maintenance? As a Customer Service Representative at Penske, you will be the face of our company, interacting with customers to ensure they have a positive experience. Your role will involve greeting customers, fueling and washing vehicles, and performing basic maintenance tasks. With...

  • Customer Service Representative

    2 months ago

    East Windsor, United States Ultimate Staffing Full time

    Ultimate Staffing has partnered with a fantastic manufacturing organization who is seeking an experienced customer service representative to join their growing team. If you have 3 years in an office setting and experienced with accounts and order man Customer Service Representative, Customer Service, Business Operations, Representative, Staffing, Retail

  • Customer Service Representative

    2 days ago

    Windsor Mill, United States Burlington Full time

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative to join our team at Burlington Stores, Inc. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and resolving customer complaints in a professional and courteous manner.Responsibilities:- Respond to customer...

  • Cashier Customer Service Representative

    3 weeks ago

    Windsor, Virginia, United States Food Lion Full time

    We are seeking a skilled Cashier Customer Service Representative to join our team at Food Lion. As a member of our front-end team, you will be responsible for providing excellent customer service, processing transactions accurately and efficiently, and maintaining a clean and organized workspace. In addition, you will assist management in implementing sales...

  • Retail Customer Service Representative

    2 days ago

    Windsor, Connecticut, United States The UPS Store New Windsor #1747 Full time

    Company OverviewThe UPS Store New Windsor #1747 is a retail location that provides shipping and business services to customers. Our team is dedicated to delivering exceptional customer experiences and supporting the local community.We are seeking a skilled Retail Customer Service Representative to join our team. In this role, you will be responsible for...

  • Customer Service Representative

    1 week ago

    WINDSOR, United States Penske Truck Leasing Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person...

  • Customer Service Representatives

    3 weeks ago

    Windsor Locks, United States A.R. Mazzotta Full time

    Bilingual - Customer Service Representative. Are you detail-oriented, organized, and passionate about providing excellent customer service? Become a valued member of our client's team for the upcoming busy tax season! Work Schedule. Monday - Friday, Customer Service Representative, Customer Service, Bilingual, Representative, Tax Preparer, Retail, Staffing

  • Customer Service Representative- National Accounts

    6 days ago

    Windsor, United States WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most...

  • Customer Service and Vehicle Maintenance Representative

    5 days ago

    Windsor, Wisconsin, United States Penske Truck Leasing Full time

    Penske Truck Leasing is a premier global transportation provider offering essential and innovative services to help businesses move forward. We are currently seeking a Customer Service and Vehicle Maintenance Representative to join our team in Windsor, WI.We offer a competitive starting salary of $35,000 per year, with opportunities for growth and career...

  • Customer Service Representative

    2 days ago

    Windsor Locks, Connecticut, United States Famous Footwear Full time

    Famous Footwear is seeking a Customer Service Representative to join our team. As a Sales Associate at Famous Footwear, you'll be the face of our company, providing exceptional customer service and creating a welcoming environment for every guest.Responsibilities include:- Greeting customers warmly and building rapport with them to understand their...

  • Customer Service Representative

    2 months ago

    Windsor, United States Tsugami America Full time

    Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving...

  • Customer Service Representative

    6 days ago

    Windsor, United States Tsugami America Full time

    Join a USA Today Top Workplace!Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving...

  • Customer Service Representative

    4 days ago

    Windsor, Wisconsin, United States Kwik Trip, Inc. Full time

    About UsKwik Trip, Inc. is a family-owned company with a rich history dating back to 1965. Our mission is to provide excellent customer service and treat our guests like family.Job SummaryWe are seeking a Customer Service Representative to join our team at Kwik Trip 673. As a key member of our store team, you will be responsible for providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Windsor, Connecticut, United States Stop & Shop Full time

    About UsAt Stop & Shop, we strive to create an inclusive culture where diversity and individuality are celebrated. Our team is dedicated to making our customers feel welcome and valued.Job OverviewWe are seeking a Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Windsor, United States Penske Truck Leasing Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our...

  • Customer Service Representative Professional

    4 days ago

    Windsor Locks, Connecticut, United States U-Haul Full time

    Company OverviewU-Haul is a leading provider of moving and storage solutions, with a commitment to exceptional customer service. Our team is dedicated to helping individuals and businesses move their belongings safely and efficiently.SalaryWe offer a competitive salary of $50,000 - $60,000 per year, depending on experience and qualifications.Job...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Windsor, United States Penske Truck Leasing Full time

    6485 Stack Dr, Windsor, WI 53598 What’s the Job?Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our...

  • Customer Service Representative

    2 days ago

    Windsor Locks, Connecticut, United States AAA Club Alliance Full time

    We are seeking a customer-focused and sales-driven individual to join our team as a Customer Service Representative at AAA Club Alliance.">About the Job:">This is an exciting opportunity to work in a dynamic retail environment where you will be responsible for delivering exceptional service to our members while promoting AAA products and services.">Your Key...

  • Customer Service Representative

    2 weeks ago

    Windsor, Wisconsin, United States Penske Full time

    Penske is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. Our Vehicle Maintenance/Mechanics/Technicians team plays a crucial role in ensuring our vehicles are safe and ready for the road.About the RoleWe are seeking a skilled Customer...