Sr./Director of Customer Success

Sr./Director Of Customer SuccessEmployment Type: Full TimeLocation: NYCMinimum Experience: Mid LevelSalary: $150kPixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic ("IVT") detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.Position OverviewWe are looking for dynamic, data-driven, and charismatic candidates to fill this Customer Success role on the East Coast of the US. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.What Will You Do?Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, and publishersMaintain awareness of client needs and opportunities for expansionUnderstand the competitive landscape, new industry developments, and standardsDrive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime valueEnsure Pixalate product adoption, client satisfaction, and account healthWhat Do You Need To Know?Programmatic digital advertising sufficiently well to communicate client requests to Pixalate's technical teamsAd servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystemDifferences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV)Invalid traffic (IVT) and viewability in the context of digital advertisingWhat Skills, Education, And Experience Should You Possess?BA/BS degree in technical, business, or other related field (or equivalent experience)6+ years of experience in client-facing AdTech customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendorsExcellent time management and organizational skillsAbility to maintain poise under stress, especially when resolving time-sensitive issuesUnderstanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms)Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets, and Slides) and Jira (or comparable issue tracking systems)Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus buildingData-driven, analytical, and process-orientedExcellent written and verbal communication/presentation skillsSelf-starter capable of thriving in a startup environmentDemonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environmentWhat Will You Oversee?OnboardingTrainingCustomer SupportBusiness Reviews and ReportingSubscription Renewals / Cross-sells / Up-sellsAccount Health AssessmentsAdvocacyWould You Like To Work At Pixalate?Everyone's a data addict and an analytical thinkerTitles don't mean much; you attain respect by producing resultsWe appreciate small, highly productive teamsSlack is a way of life; short emails are encouragedWe hold a fearless attitude in high esteemWe worship bold ideasChess players do wellWe revere collaboration, collaboration, collaborationWhat Perks Do We Have To Offer?Experienced leadership and founding teamCasual environmentFlexible hours (yes, we mean it - you will never have to sit in traffic anymore)Subsidized lunches (via a GrubHub allowance)Fun team eventsHigh-performing team that wants to win and have fun doing itExtremely competitive compensationOpportunity for advancement (Pixalate will be what you make it)What Does The Media Say About Us?Pixalate expands its MRC Accreditations:Pixalate launches Video Seller Trust Index:Pixalate discovers a sophisticated mobile app fraud:For the most current news stories about Pixalate: