hha
3 weeks ago
vices, referral policy and procedure, creating and maintain relationships with consumers and connecting with incoming applicants in a manner consistent with the mission of All American Home Care. Facilitates the intake process, assisting in the application process for caregivers and collecting all supporting documentation.
Qualifications and Education Requirements
Minimum of High School Diploma or equivalent, associate degree preferred or combination of experience.
2+ years of experience in a Marketing Assistant or Intake support role. Human Resources experience as it relates to home care preferred.
Demonstrated capability maintaining strict confidentiality with employee information.
Knowledge of principles and practices of basic office management and organization.
Strong typing and computer application skills.
Computer proficiency and working knowledge of Microsoft programs required.
Strong interpersonal and business partnering skills.
Good judgment and decision-making skills.
Must be well organized, accurate and attentive to detail.
Excellent communication, public relations and follow-up skills.
Must be able to work independently and have strong written and verbal communication skills.
Belief in the Home Care concept.
Duties and Responsibilities
Answers incoming sales calls; receives all intake information for potential consumers and enters the appropriate information into ZOHO (all incoming calls must be entered into ZOHO before they go to the sales rep).
Assists consumers with the intake process and inputs all pertinent information into the system.
Completes applications with potential caregivers and assures that all vital information is documented, and all main documents are received.
Ensure that all applications are accurate before scanning them into the system.
Confirm that client information is entered into the system correctly and efficiently.
Follow up with caregivers for missing credentials.
Conduct calls to Maximus to submit clients for services and follow clients through the approval/denial process.
Communicates with consumers, families and caregivers regarding Home Care service, information and issues.
Communication on a routine basis with contract agencies to maintain smooth relations and to
obtain needed information.
Documents and reports on changes in consumer/caregiver status.
Maintains positive relationships with external partners.
Prepare welcome packets and disseminate appropriately.
Perform other duties as assigned.
ADA Requirements (essential functions)
Physical Requirements*
Sitting 5-8 hours/day
Standing 0.5-1 hour/day
Walking 1-2 hours/day
Reaching 0.5/hour day -8ft., higher or lower
Use of Telephone 3-4 hours/day
Working Under Pressure 3-4 hours/day
Working rapidly for long periods 4-5 hours/day
Use of keyboard/computer, printer, fax, copier 4-5 hours/day
Position requires close work; finger dexterity; good vision, hearing, oral communications and critical thinking on a regular basis.
May occasionally work longer than 8/hours a day.
Cognitive or Mental Requirements.
The following cognitive or mental requirements are necessary on a daily basis.
Critical thinking.
Reading
Writing
Mathematics
Drawing conclusions from written or computer-generated materials
Analyzing data or report information
Creating methodologies for accomplishing a goal
Conducting research
Implementing recommendations by supervisors and or other resources.
Clear verbal articulation
Working Environment
Indoors, at a desk for the majority of the day
Acceptance Statement
I, ________________________________________________________________ have read and agree to the terms specified in this job description for the position of Marketing Assistant. A signed copy of this job description will be kept in my personnel record. I further understand that this job description may be revised at any time and I will be provided with a revised copy.
EMPLOYEE SIGNATURE:__________________________________________ DATE:____________
SUPERVISOR SIGNATURE:_________________________________________ DATE:___________
DATE REVIEWD AND APPROVED:____________________________________________________
NOTE: THIS POSITION HAS ACCESS TO COMPANY SENSITIVE INFORMATION, COMPLETE CONFIDENTIALITY IS A MUST.
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