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Customer Service Senior Representative.

2 months ago

Memphis, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Customer Service Senior Representative. This is a 07+months contract opportunity with long-term potential and is located in Memphis, TN /Lake Mary, FL (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-40565

Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:


  • Key Skills: Customer Service, Grievances, Attention to detail.
  • Delivers specific delegated Customer Service tasks assigned by a supervisor.
  • Receives requests by mail, telephone, or in person regarding insurance claims/policies.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mails or routes claim forms and supporting documentation to various units for final processing.
  • Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
  • Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
  • Tasks involve a degree of forward planning and anticipation of needs/issues.
  • Resolves non-routine issues escalated from more junior team members.


Our client is a leading Healthcare and insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.