Overflow Housing Advocate

Who We AreThe Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. The Road Home is an Equal Opportunity EmployerOur mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)Health Care Plan (Medical, Dental & Vision)HSA, FSA, HRA (We reimburse part of your deductible)Retirement Plan (403B with TRH contribution and match)FREE Life Insurance for employeesPaid Time Off (Vacation, Sick & 12 Public Holidays)One Floating Holiday Per YearFree Short Term & Long Term DisabilityEmployee Assistance ProgramFree Training & DevelopmentTuition Assistance for a wide variety of classesPublic Service Loan Forgiveness (PSLF) qualifying agencyJob SummaryAs a Housing Advocate, you perform a wide variety of duties relating to working with these vulnerable populations. As a TRH employee you will be a part of a homeless shelter system that provides emergency shelter to over 1,000 individuals nightly, and permanent supportive housing to over 1,700 individuals each day. Working here, you will have an opportunity to assist people who are rebuilding their lives. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Location St. Vincent De PaulReports to Shelter Supervisor TeamPosition Status Part-Time or Full-TimeShift Graveyard Shift (10:00 pm - 7:30 am) Part-Time, Full-TimeGrade and starting salary Grade 4, $16.80/hourFLSA Status Non-ExemptAs an Advocate, you will:Provide quality customer service to our clients, who may be in need of resources in addition to a warm bed for a night.Observe, and help regulate activities at the shelter, ensuring rules and procedures are followed.Provide clear and specific information to residents, and instruct residents of shelter rules/procedures.Assist in maintaining a clean and safe facility, identifying special needs, and referring needs to supervisor.Answer phones, take messages, and respond to the public.Operate as part of a team that strives to serve the homeless in our community.As an Advocate, you will be trained to:Assist in resolving conflicts that may arise among residents.Write incident reports where appropriate, maintain records of resident stays and maintain an accurate shelter log.Provide occasional crisis intervention and emergency interface with community resources such as EMS and law enforcement.Education and ExperienceHigh School Diploma or GED required.Physical and Equipment RequirementsAbility to lift 25 poundsAbility to move and/or walk for an hour or more at a time