Client Operation Support

4 weeks ago

Tempe, United States eTeam Full time

Job Title: Client Operation Support Location: Tempe, AZ Duration: 12 Months Locations: **Tempe, AZ or Dallas, TX** 3 days in office, 2 home Primary Responsibilities: • Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs. • Collaborate with internal teams and senior management to coordinate responses and follow-ups. • Monitor internal reporting tools to identify and manage new inquiries and escalations. • Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency. • Partner with external vendor to track and respond to escalations efficiently. • Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends. • Assess reported issues for potential client impact and facilitate appropriate internal and external communications. • Offer backup support to other members of the Servicing Oversight team as needed. • Contribute to ad hoc projects and assist management with servicing oversight initiatives. • Perform additional duties as assigned by management. Preferred Experience: • 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management • Preferred 1+ years of management/supervisory experience • Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc. • Working knowledge of applicable regulatory guidelines related to mortgage servicing • Adhere to turn time commitments while working in a high-volume environment • College degree preferred Skills Required: • Excellent organization skills • Strong verbal and written communication skills • Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software • Preferred knowledge of mortgage servicing tools, including MSP / Director • High level of Accuracy and Detail Oriented/multitasking • Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment

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