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IT Support Technician

2 months ago

Sacramento, United States Ledgent Technology Full time

We are partnered with an Engineering firm in the search of an IT Support Technician to join a national team to support the NorCal team This role involves ensuring seamless operation of computer systems, networks, and applications

Locations: Sacramento

Type: Direct Hire (no contract period)

Travel: 25% - Flexibility to travel to 2 other NorCal locations (accommodations provided)

This role involves ensuring seamless operation of computer systems, networks, and applications. You will collaborate with various teams to address IT issues and provide timely support.

Key Responsibilities:

  • Create software images and troubleshoot PC issues.
  • Install and maintain hardware, software, and peripherals.
  • Assist with network repairs and provide regular updates.
  • Log and track support requests using an ITSM platform.
  • Provide training and technical assistance to users.
  • Participate in after-hours and weekend on-call rotations.

Qualifications:

  • Associate degree in computer science or equivalent experience.
  • 4-7 years of desktop support experience.
  • AutoCAD, MacOS, PowerShell, SCCM
  • Willingness to work flexible hours and travel.


Desired Skills and Experience

Overview:
We are seeking a highly organized, customer service-driven IT Support Technician to provide technical support for internal users. This role involves ensuring seamless operation of computer systems, networks, and applications. You will collaborate with various teams to address IT issues and provide timely support.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.