Financial Services | Field Service Technician

4 months ago

Rosemont, United States Encore Technologies Full time

Position Summary

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.


Responsibilities

  • On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues.
  • Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
  • Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
  • Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality.
  • Operating System Support: Provide support for various operating systems (e.g., Windows, macOS, Linux) and assist users with software installation and troubleshooting.
  • Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
  • Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly.
  • User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights.
  • Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures.
  • Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices.
  • Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions.
  • Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements.
  • Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices.
  • Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit.
  • Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention.
  • Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion.


Qualifications

  • Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role.
  • The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support.


Physical Requirements:

  • Prolonged periods sitting at a desk and working on computer.
  • Occasional walking between facilities.
  • Occasional lifting, pushing, pulling up to 15 lbs.


Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Audit Manager

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    About the RoleWe are seeking an experienced Audit Manager to join our team at Wintrust Financial Corporation. As a key member of our Internal Audit department, you will play a critical role in ensuring the integrity and effectiveness of our financial systems and processes.Key ResponsibilitiesDevelop and implement the annual audit plan, including risk...

  • Financial Services Treasury Consultant

    1 month ago

    Rosemont, Illinois, United States Wintrust Financial Corporation Full time

    Company OverviewWintrust Financial Corporation is a prominent financial institution that merges advanced technology and the extensive resources of a large banking entity with the personalized services characteristic of community banking. Operating across various community bank subsidiaries and non-bank sectors, Wintrust serves the greater Chicago and...

  • Financial Services Implementation Expert

    1 month ago

    Rosemont, Illinois, United States Wintrust Financial Corporation Full time

    Company OverviewWintrust Financial Corporation is a prominent financial holding entity that combines advanced technology and extensive resources akin to a large banking institution while delivering community-focused banking solutions to its clientele. With a network of community bank subsidiaries and various non-bank business units, Wintrust serves the...

  • OFAC Compliance Specialist

    4 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    Job SummaryThe BSA Specialist II (OFAC) plays a critical role in ensuring the integrity of Wintrust Financial's financial services operations. This position is responsible for investigating and approving second and third-level OFAC and other list screening suspect matches on an enterprise-wide basis.Key ResponsibilitiesInvestigate and analyze suspect matches...

  • Tax Services Specialist

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    {"Job Title": "Tax Services Specialist", "Job Summary": "We are seeking a highly skilled Tax Services Specialist to join our Internal Control over Financial Reporting (ICFR) team. As a key advisor, you will provide expertise on internal financial control matters, with a primary focus on Sarbanes-Oxley compliance. Your responsibilities will include managing...

  • Tax Services Specialist

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    {"Job Title": "Tax Services Specialist", "Job Summary": "We are seeking a highly skilled Tax Services Specialist to join our Internal Control over Financial Reporting (ICFR) team. As a key advisor, you will provide expertise on internal financial control matters, with a primary focus on Sarbanes-Oxley compliance. Your responsibilities will include managing...

  • Tax Services Specialist

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    {"Job Title": "Tax Services Specialist", "Job Summary": "We are seeking a highly skilled Tax Services Specialist to join our Internal Control over Financial Reporting (ICFR) team. As a key advisor, you will provide expertise on internal financial control matters, with a primary focus on Sarbanes-Oxley compliance. Your responsibilities will include managing...

  • Deposit Operations Representative Branch Services

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    About Wintrust FinancialWintrust Financial is a leading financial holding company with a strong presence in the Chicago and southern Wisconsin market areas. With a focus on community banking, we offer a range of financial services to individuals and businesses.Job SummaryWe are seeking a highly skilled Deposit Operations Representative to join our team. As a...

  • Tax Services Specialist

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    {"Job Title": "Tax Services Specialist", "Job Summary": "We are seeking a highly skilled Tax Services Specialist to join our Internal Control over Financial Reporting (ICFR) team. As a key advisor, you will provide expertise on internal financial control matters, with a primary focus on Sarbanes-Oxley compliance. Your responsibilities will include managing...

  • Loan Servicing Specialist

    3 weeks ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Tax Services Specialist

    2 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    {"title": "Internal Control Advisor", "content": "Job SummaryWintrust Financial is seeking an experienced Internal Control Advisor to join our Internal Control over Financial Reporting (ICFR) team. As a key member of our team, you will provide expertise on internal financial control matters, with a primary focus on Sarbanes-Oxley compliance.Key...

  • Loan Servicing Specialist

    2 months ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Loan Servicing Specialist

    3 weeks ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Deposit Operations Representative Branch Services

    4 weeks ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Commercial Loan Servicing Associate

    4 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    About Wintrust Financial:Wintrust is a prominent financial holding entity managing approximately $50 billion in assets and publicly traded on the NASDAQ: WTFC. We are committed to the "HAVE IT ALL" philosophy, merging advanced technology and resources of a large banking institution with a focus on personalized, service-oriented community banking for every...

  • Commercial Loan Servicing Associate

    1 month ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    Job DescriptionWintrust is a prominent financial holding entity managing approximately $50 billion in assets and listed on the NASDAQ:WTFC. Emphasizing the "HAVE IT ALL" philosophy, Wintrust combines advanced technology and extensive resources of a large banking institution while prioritizing personalized community banking services for every client. The...

  • Financial Risk Supervisor

    2 weeks ago

    Rosemont, United States Wintrust Financial Full time

    Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank...

  • Lead Financial Analyst

    1 month ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    Company OverviewWintrust is a prominent financial holding entity managing approximately $50 billion in assets and publicly traded on the NASDAQ: WTFC. Our foundation is built on the "HAVE IT ALL" philosophy, merging advanced technology and the extensive resources of a large banking institution with a commitment to personalized community banking for every...

  • Senior Financial Control Advisor

    3 weeks ago

    Rosemont, Illinois, United States Wintrust Financial Full time

    Job Description**Job Summary**We are seeking a highly skilled Senior Financial Control Advisor to join our Internal Control over Financial Reporting (ICFR) team. As a key member of our team, you will provide expertise on internal financial control matters, with a primary focus on Sarbanes-Oxley compliance.Key Responsibilities:Manage and coach ICFR...

  • Field Technician for Land Surveying

    1 month ago

    Rosemont, Illinois, United States Mackie Consultants, LLC Full time

    Mackie Consultants, a prominent firm in Civil Engineering and Land Surveying, is currently seeking a dedicated Land Surveying Field Technician to enhance our expanding workforce. Our field surveyors employ state-of-the-art technology, including laser scanning, robotics, GPS systems, and drone applications. No previous experience is necessary, as...