Automotive Service Advisor

2 weeks ago


West Des Moines, United States Brakes Plus Full time

Automotive Service AdvisorIf you are an automotive professional who is looking for a terrific work environment with an emphasis on teamwork and willingness to be successful, we want to meet you.We have grown consistently since 1990 with over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. With one of the leading and fastest growing automotive service companies, come grow with us.Job DescriptionThe Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.Primary Responsibilities include (but are not limited to): Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.Creates a highly motivated team environment/climateSupervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignmentsCoaching service department teammates on all operational issuesWorking directly with customers in areas of sales, service, customer opportunities, adjustments, etc.Evaluating performance and productivity of all service department personnelManaging parts inventory and outside purchases, as well as updating and restocking all in-house parts when neededEnsuring store safety, including the use of and maintenance of safety equipmentEnsuring equipment/hardware layout and positioning within the service departmentSupervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conductedQualificationsWe are looking for: Outstanding leadership and store management skillsAbility to work in a fast-paced work environmentHighly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiencyExcellent verbal and written communicationAbility to develop professional relationships with customers and team membersMinimum of 2 years' experience in a Service Advisor/Writer roleProven track record of exceeding business objectivesAbility to work efficiently both individually and as part of a teamSolid knowledge of basic OSHA lawsValid driver's license



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